Status of refund - Avast cleanup

I am reaching out to the forum for assistance in getting an update on a refund request I submitted on July 28, 2018 for the Avast Total cleanup that was auto renewed for $49.99 on the same day. I had used the trial product and was not aware it would auto renew. A few weeks(around July 19th) prior I actually purchased the Avast Total Cleanup from Avast for $29.99 thinking that would supercede the trial version that was installed .

Thus I was suprised was when the trial version was converted to a license as there is no need for me to have 2 licenses for the same product . I immediately requested a refund via the Avast website and was given ticket number 06927827. As of today, I have not received any reply nor a refund to my Paypal account for 49.99.

I don’t want to submit multiple tickets as i know it would put me to the back of the line but i do need to get my money back. I would appreciate any assistance with my pending ticket resolved. Thank you

Reported to Avast. Let’s see if that helps solve the problem.

Thank you!

Hi Nigel,

The email address provided at the time of submitting your ticket had a typo. We replied on July 30th (taking into account July 28th was on a weekend) but unfortunately, the email bounced back as undeliverable.

I have manually pushed for the refund now and it should be on its way.

Quiksilver, thank you for the update and prompt reply :slight_smile:

bob3160, thanks again for escalating my issue to the appropriate area!

Happy to help. Thanks Quicksilver. :slight_smile: