Stop 0xA IRQL_NOT_LESS_OR_EQUAL error with avast! 4.1.418

Avast Free Antivirus / Premium Security
1

Kind avast! Support Team,
after installing the security update KB840987 (MS04-032)
from Microsoft I had the above kernel error: with this
patch it seems that the Microsoft Support Team heavly
changed the kernel software, so maybe there is the
need of a new build of avast! from you. ???

Please as soon as you can check this issue. :wink:

Thanks In Advance. :slight_smile:

Nicholas Eoctopulos.

P.S.: This is the complete text of the kernel error on
Windows 2000 SP4 I have after having a full
scan with avast!:

    *** Stop 0x0000000A (0xEC477574, 0x00000002,
                                         0x00000001, 0x0804396A5)
            IRQL_NOT_LESS_OR_EQUAL
    *** Address 804306A5 Base at 80400000,
           Datestamp 40d1d183 - Ntoskrnl.exe
2

The “IRQL_NOT_LESS_OR_EQUAL” error is normally a driver error and in some cases caused by failing hardware. It is not a Avast error.

Here are some places to start troubleshooting:
Microsoft
SANX
MS support

3

Please send me the newest .dmp file from your \minidump directory.
I’ll try to have a look at it and will let you know what’s going on.

Thanks
Vlk

4

@Eddy
No driver or harware failure of any kind on my system at the
moment, more avast! worked perfectly until I applied the
above security patch from Microsoft… ???

@Vlk
Thank you very much for your support! :slight_smile:

As far as I can read from the Microsoft’s support center
there was a too high level (IRQL 2) request of writing
to the paging memory file by the kernel mode (Ntoskrnl.exe),
their solution is: wait for the new release of the software
product that originated the hang… ::slight_smile:

5

neo96900
See if this works:
As a possible workaround, lower the hardware acceleration in the display properties to none.

Click Start > Settings > Control Panel.
Double-click Display.
Click the Settings tab.
Click Advanced.
Click the Troubleshooting tab.
Change “Hardware acceleration” to “None.”
Click OK.

6

neo96900, I suppose, right now, you’re using another computer than the one with that IRQL_NOT_LESS_OR_EQUAL problem…
Or, on contrary, everything is solved now?

Did you send the file to Vlk?

7

Sorry but the uploaded file seems to be corrupted. Please send it to my email address instead (it’s possible that it got screwed while uploading it like .log – it might’ve been interpreted as text file by the forum software).

Thanks
Vlk

8

@bob3160
It was a nice try Bob, but it didn’t sort the problem…
Thank You The Same. :slight_smile:

@Technical
You’ re supposing wrong: the computer is the same
and all is perfectly working at the moment but avast!.. :frowning:
No, the problem is still there: if I try to do a complete virus
scan with avast! I’m obtaining the above kernel error,
this after installing the security patch as described before,
all the rest is perfectly working… ???

@Vlk
It’s very strange, because I’ve tried to download the file
after uploading it and it was correct, that is the same I’ve
uploaded before… ???

Thank You All. :slight_smile:

Nicholas Eoctopulos