stop symantec backup exec when backup shadow copy components on remote server

Avast Business
1

I found out symantec backup exec did hang up after Avast Business installation. As outcome of my investigating, it seemed that web shield blocks to access or takes long time to scan shadow copy components on remote server. I registered server names as “process which is excluded from scan” of “Web Shield Setting” but it was not effected for shadow copy components. In case of non shadow copy components on remote server, it worked well. And in case of shadow copy components on local server, it works sell. When “Web Shield” is unavailable, it works well.

Can you let me know how to setup so that this issue can be solved ?

Avast is 12.3.2525 ( build 12.3.3154.23 )
Remote server is Windows Server 2003

2

I have the same issue? Was there any resolution to this?

3

I have no resolution except making web shield be unavailable.

4

Does the backup fail if you disable the web shield? How about disabling all Avast Shields and trying the backup?

5

Symantec backup exec completed with no error when I made web shield only disable. I am sure the backup complete without error if you disable all avast shields.

6

Thank you, I have pinged some of the devs to take a look at this.