Firstly, when I log into my main banking site, the first time I log in it always rejects the login, usually, and maybe always?, saying my login timed out and to try again. This after no delay between going to the site and trying to log in. I then enter the account number and password again and it works. This is definitely a SafeZone issue as, using Firefox on both my own and my wife’s computer I can log in first time every time. It only happens with this one site, the others I access through SafeZone don’t have the problem. What is going on here and can I resolve it?
Secondly, and this is minor but I may as well ask. The site mentioned above is, for some reason, the only one to use Pay Mode to start it. This results in a bar above the site re Pay Mode protecting my privacy and giving me a button to close that bar. There is also an option “don’t show me this message again” , but clicking on that to prevent it appearing next time is ineffective. It always appears every time I log in. Is that option only for that session? I don’t need or want to see it at all.
It does it if I use the bookmarks toolbar, also if I write the address into the address bar. It isn’t listed in the pay Mode drop down, but regardless of that it goes to Pay Mode when I use the bookmarks bar or the address bar. Once into the site, (that is, at the second attempt), as long as I don’t close and reopen SafeMode, it will work first time every time. The problem only occurs on my first attempt to access that account after opening SafeMode.
I don’t know if this is relevant, but that site isn’t listed in the Pay Mode drop-down, and those that are don’t seem to use pay Mode as clicking on them in the browser bar takes me right in and the sites can be accessed without Pay Mode appearing on the screen.
Can I get the site in question, (which is the most frequently visited site of those I have in the SafeZone bookmark toolbar), into the Pay Mode drop down and if so will it then act in the same way as the other sites in the Pay Mode drop-down?
Thanks Eddie. I just went to your first link and posted the bank’s URL on the thread “List of Online banking sites in your country?”. However I then started scanning those already given by users and found it twice with just a quick sampling of the replies. So is putting it in that thread, as I have done, going to achieve anything?