Anti Virus scan stays at 0…Tech support wanted to charge me 199.95 then came down to 49.95…No way Caught them in a lie…I said I could just re-format and reinstall windows on my windows 10 64 bit machine…She told me there would be remnants of old programs still on there…Lie!..Not on a clean install… >:(
Now i have to find an option to send in a support ticket and go for a refund.
Phone tech support is outsourced
Contact avast https://support.avast.com/support/tickets/new
it seems to be a windows 10 issue with avast. I complained about this issue before and was told its a known bug. scan stays at 0% till its done. but it is running.
This is a known issue, yes.
The scan stays stuck at 0% for quite a while but is running - the scan will complete succesfully. This will be fixed rather later than sooner since it isn’t a major issue. We may also see some stats returned for on demand scans so when users see stats moving, they know it’s not stuck.