subscription auto renewal

my grandmother ordered avast license and i think she bought it 3 times?

http://s16.radikal.ru/i191/1707/13/5e45f094bb32.jpg

i tried to disable license auto renewal but nobody knows her order ID or password… i tried to enter her email and credit cards last 4 digits but it does not match… just now i resended license to her email so i know which email she used

can i get order id from license file? or what can i do to stop this autorenewal?

See: https://www.avast.com/faq.php?article=AVKB24#idt_0320