Suddenly unprotected and cannot solve the problem

Avast Free Antivirus / Premium Security
1

I am using AVAST for many years now. Here it is my AVAST on Laptop with Windows 7, right now free version. It was running fine for years, but now it shows me “unprotected” and I cannot solve the problem.

→ see attachment

I try to click the links provided to “Start now” and “Resolve now” - then windows ask me to allow AVAST to do changes, I allow … and nothing happens. Restart etc. not solves the problem.

Please help! :cry:

2

What exact OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or was there)
Already performed a repair of avast ?
Already performed a clean installation of avast ?

3

What exact OS/SP ? Windows 7 Starter SP1
What exact version of avast ? 11.2.2262
Any other security (related) software installed ? (or was there) Windows defender (not active)
Already performed a repair of avast ? Yes, no change - still same problem
Already performed a clean installation of avast ? You mean uninstall and new install?

4

Update to the latest avast version.

5

(12.3.2280): https://forum.avast.com/index.php?topic=189836.0

6

I cannot use the Update function of Avast, it does not work. So, when I install new, do I have to uninstall the old version first or can I just overwrite by installing the latest version?

7
  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
8

Eddy & Asyn, thank you so much.
I reinstalled and everything looks fine now again.
Thank you very much! :slight_smile:

9

You’re welcome.