Hi, I downloaded Avast Home, installed it and then followed the instructions regarding email scan configuration; then I rebooted the system as suggested by the window prompt.
The first I rebooted my computer the Avast hard disk scan started, then, after inserting username and password in the Win2000 dialog box, the system freezed!
So i shut down my pc, rebooted and again it freezed just after the username dialog box (the system freezes in the typical blue screen and the hard disk seems not to be working)
I tried to start the system in Temporary Modality, or using the last configuration functionable (sorry for my english, i’m not sure of these transaltions as I use an italian Windows version) but the problem still remains!
Ok…
This doesn’t look like it will be easy to fix, but I will try.
Firstly, you have more than enough memory and speed to accomodate heavy memory usage, but I had to ask.
Secondly, if you can’t enter the safe mode, we have more difficulty than expected. Originally, you gave me the impression that you had somehow entered the Temp Mod/Last configuration?
If you can’t do it now, then the only answer I have is to use a Boot disk for your OS. We need to get the system into Safe Mode (Temp. Mod) before we can attempt to fix it.
I will try to contact one of the Moderators to see if they can obtain assistance from the Avast Team.
It seems that something else went wrong during the installation which may or may not be related to Avast.
I will search the forum for similar behavior and you can do the same.
Maybe someone else had a problem like yours that we can get some ideas.
I will stay with you on this until I run out of ideas. OK?
I believe it’s got to be a conflict with another software on your machine. Do you have any other low-level system software installed? A firewall? A spy-blocker? Anti-Trojan? On-the-fly defrag? …?
Anyway, to boot your machine, you need to disable avast. To do this, it’s sufficient e.g. to delete (or rename) its drivers, aswmon.sys and aavmker4.sys, located in the \windows\system32\drivers directory. You can use the Recovery Console to do this.
Hey, Vlk… You give such a list of incompatibilies… ;D
Low-level system software: maybe SysInternals…
Firewall: ZoneAlarm or Sygate
Spy-blocker: SpyWare Blaster, SpyBot
On-the-fly defrag: Buzzsaw
Neither of them seems to be incompatible - in a XP Pro - with avast…
Sorry, but I have all these things and it runs… 8)
VLK,
Thanks for contributing. BUT, Guys…
you aren’t reading banana’s post correctly.
banana CAN’T access the system at all according to the post. It freezes at bootup. If no access is possible, banana can’t rename or uninstall anything!
I feel that a boot disk may be his only hope at this point.
Technical, I agree with VLK that a conflict with an existing program caused the problem when Avast was installed, but that is a mute point now. We need to find a way to get banana’s system booted up so he can suspend Avast operation until he can fix the problem.
Any by the way Technical…VLK is usually right on the money!..Even if he sometimes uses extravagant wording!
;D
banana CAN’T access the system at all according to the post. It freezes at bootup. If no access is possible, banana can’t rename or uninstall anything!
As I suggested, use the Recovery Console. It’s an integral part of Win2K/Xp and is designed to make emergency changes to the system just like this one. To access it, keep pressing F8 before the system starts booting.
It may also not be installed - in this case, you’ll need the original Win2K installation CD (you got one, right? ;-)). Boot from it, and install the Recovery Console from there.
well, today, after only 4 attempt of startin the system, I succeeded! No Safe Mode and no Booting CD, it worked.
i really don’t know what was the problem.
Now I uninstalled Avast and maybe i’ll try later on a different pc.
Good banana!
But, I´ll add some itens to techie101´s list:
4. Can you post a list of the installed software in your computer (or just the ones that could bring some “incompatibility”)?
5. Never try to use Norton before avast ;D
The only software i have installed which is not related to design and web (photoshop, flash, dreamweaver etc.) or music (Logic Audio + Cool Edit + some other sound tools.) is Lavasoft Ad-aware 6 (which cleans the hard disk from dialer and similia).
Ad-aware sounds like a similar tool to an antivirus…
As for Logic, it’s got a dongle, doesn’t it? Maybe some kind of low-level conflict? Well, probably not, but everything is possible…
Hi, i have downloaded this file but my pc is still not working. The cursor stays as an egg timer. I have Windows XP and recently downloaded the free version of Avast.
Still unable to click or access start/ control panel, therefore i cannot uninstall any programs.
Could you help to get this sorted.
