You have made it impossible for me to contact you except through this forum.
I called the two numbers you provided, but the recording says I can’t discuss refunds.
Your emails state that I can’t reply.
When I try to submit tickets, it says the page doesn’t exist.
So here is my issue, AVAST. I live in South Korea. My Avast subscription was renewed October 12. You charged me $4.00 tax even though I don’t live in the United States. I’m not willing to post my e-mail address and order number, although I’m sure you can check your records. You have my name and the date you renewed my product.
Please issue me a refund for the $4.00 tax that you charged me.
Thanks for replying. Actually, I did try that, and I still get the same thing when I click on “submit a ticket” – page doesn’t exist. The phone numbers are useless as well since refund requests are not dealt with through these numbers.
I am wondering if there is anything else I can do to get my 4 dollars back.
Where a foreign business operator supplies any electronic service (“e-service”) to the Republic of Korea (“Korea”), the e-services are deemed to be supplied within Korea. Therefore, the foreign supplier shall file and pay Value Added Tax on the e-service providing from July 1, 2015.
(Article 53(2) of the Value Added Tax Act, Article 96(2) of the Value Added Tax Act, Article 66(2) of the Value Added Tax Act)
It mostly depends on the country and what treaties it has with countries/companies.
e.g. :
If I order something in the US and the value is below 30 USD (not sure about the exact value), I don’t have to pay VAT.
If the value is about the 30 USD I do have to pay VAT.
If I order the exact same product in Vietnam, I do not have to pay VAT at all.
Many different laws/rules for exact the same situation.
Very confusing for the average customer.
It is always a good idea to check with you local tax department.
Yes, I recall that Korea taxes for imported goods valued at $100 and above, so I will have to check. And I was under the impression that the Avast tax is a state tax.
Thanks to schmidthouse’s links–I will keep checking when that ticket thing is available.
