The Package is Broken (so I can't update)

Hi,

As per topic 92725 (http://forum.avast.com/index.php?topic=92725.0) my Avast keeps displaying “The Package is broken” when attempts to update are made manually or automatically by Avast.

This has happened a few times now. each time, I’ve manually updated and repaired as suggested in the other thread (or uninstalled then reinstalled if manual updating didn’t work). But the problem re-appears withing a week or so.

Can anyone share any permanent solutions please??

Some relevant info:

Windows 7 x64, 8GB RAM & lots of HDD space;
Avast! version 121021-1, released 12/10/2012
Streaming updates : Enabled
Connection: Connection established

No other security software installed.

Thanks - with crossed fingers!

J

Hi Jannoth.

Since you have done all described in the other thread, you may try a clean install.

1.) Very important to remove all remains of other AVs installed before Avast. Use this site to execute uninstall utilities for other AVs.

http://singularlabs.com/uninstallers/security-software/

2.) Download and save to your desktop aswclear : http://www.avast.com/uninstall-utility

3.) Download and save a fresh copy of Avast!. Be sure to have your lincense handy if running a paid version.

http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe

4.) Open Avast! > Settings > Troubleshooting > Untick " Enable Avast! sel-defense module ".

5.) Uninstall Avast! normally through Control Panel > Programs & feature ( Vista, W7 ) or Add and remove programs ( XP ). Reboot. If you can not complete this step, continue with step # 6

6.) Even if you were able to uninstall Avast! in step # 5, it is important to run aswclear.exe in safe mode for any Avast! you may have had before and then for v. 7. Reboot into normal mode after uninstall.

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1062#idt_02

7.) Reinstall fresh copy of Avast! and reboot.

Be aware. Avast! will offer Chrome during installment. Remember to opt-out if you do not want it.

;D

Brilliant response. Excellent advice.

I followed the steps exactly … and achieved perfect results.

Nice one. Thanks

Rim

Rimstim welcome to avast! Forums.

Glad it worked for you and you are welcome.

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