My PC has a Windows Vista Home Premium operating system with an Internet Explorer 9.0 browser. I am using the free Avast Home Edition antivirus program. When the antivirus database tries to update itself, I eventually get the following notice: “The package is broken.”
What is the solution to this problem?
Repair Avast:
Asyn, following your instructions, I get an avast! Antivirus Setup dialog box with a white X inside a red circle. It states “Error processing packages. Please use full update.”
I’ve tried using automatic updating and it does not work.
Do you have any more suggestions?
I would start with what the avast message is suggesting - download the full antivirus database.
Full virus definitions update, https://www.avast.com/download-update - ensure you download the correct one for avast 2014 or avast 2015 version, 58.3MB.
Save it to your hard disk and run it when complete.
Asyn, following your instructions, I installed the new Avast antivirus program (Version 2015.10.0.2208, Release date: July 11, 2014).
I was surprised when the program notified me that it needed to be immediately updated.
When I tried to update, I got the following notice:
Last encountered error: Host unreachable
Engine and definitions: Already up to date (current version 141107-0)
If the program is telling me that it is already up to date, then why did the program request an update?
Please advise.
Did you reboot the system…?
Asyn, yes, I rebooted my system.
The operating system is Windows Vista Home Premium, Service Pack 2, 32-bit.
There is no other security related software installed.
I cannot recall the name of the previous antivirus program. It was a popular program that abandoned free versions for a 100.% subscription model. Years ago, I reported the name on an Avast registration; so if Avast keeps records, it will be there.
Today, the program requested to be updated again. After clicking “Update,” I noticed a progress bar extending to the right, so the program appeared to be downloading data. Then I received the same notice as in my message above.
I do not understand how the Avast antivirus program can contradict itself.
Asyn, when I click on “Register,” I get the following notice: “The online content is unavailable.” I confirmed that I had an internet connection.
Why is Avast not allowing me to register my copy of avast! Free Antivirus 2015 (Version 2015.10.0.2208)?
If you experience any issues with on-line registration, use the off-line registration.
→ http://www.avast.com/faq.php?article=AVKB9#articleContent
Asyn, please ignore my complaint with respect to online registration.
I tried again and this time it worked (i.e. registration was completed).
Thanks for your offline registration suggestion.
You’re welcome.
Asyn, now I have a problem with the Avast update program.
I’m a dial-up internet user. The overall progress goes backward (i.e. overall progress drops from 40.% to 22.%).
Why can’t the Avast update program download file: vps_32-f80.vpx.dld after 5 hours?
Please advise.
Reboot your system and try again.
Asyn, following your instruction, I get the same result. Overall progress goes backward (i.e. overall progress drops from 25.% to 1.% and then the cycle is repeated) except this time the file is named vps_32-f87.vpx.dld
Are there settings that I can change on my copy of the Avast antivirus program that will facilitate downloads?
Why doesn’t the Avast update program provide the file size and a full URL address for the file to be downloaded so that dial-up internet users can use a download manager to download updates that will take hours?
Or is the Avast update program incompatible with dial-up internet use?
Download and run: http://files.avast.com/ivps9x/vpsupd.exe