About 5-6 days ago my laptop with Win 7 restarted over night. I went to reboot, and it took for ever… I then hit forefox to check my email, and it froze again . I figured I have a conflict, so I went o safe mode, and Selective start up eventually turn both start up and services, and it was still sluggish and firfox and now chrome where freezing. I then notice that Avast was either missing or corrupted. I then tried to reinstall Avast and then ran 2 scans. One in safe mode which should nothing, the others on another pc as that HD as an external which did show 3 Java viruses. I then went to turn on the Laptop and still nothing. I wen to recovery and did a basic recovery (no help) and a complete recovery and recovered a back image from last nov. That work but the system was buggy. I tried to update a few things and when I went restore it froze AGAIN. I then reset my drivers in Bios and nothing. I check to make sure that the DVD was 1st boot device, it was. I put in the recovery CD but the HD kept going first. and freeze at the STARTING WINDOWS screen. I then back to bios and made sure that the DVD was first but it did not give me the ability to change and thing in boot up. I asked the maker of the laptop Samsung for help they then gave a tutorial on how to reinstall Win 7. In that they said it said I need to make sure that Secure Boot in Bios was disabled. I go to biios to look for that and it is not even there. I have my data backed up from the same day this craziness started too happen. and I have an Image of my whole PC from nov. Not sure what to do now since the options I need to prep bios for to reinstall win 7 are no even available to me? Is this virus/malware in my bios as well, and if it is do i now have a $1200 paper wieght?
follow this guide and attach (not copy and paste) the requested logs http://forum.avast.com/index.php?topic=53253.0
1. AdwCleaner
2. Malwarebytes
3. OTL
4. aswMBR
when done the removal experts will be notified. It may take hours before they arrive so be patient
Laptop gives me a disk read error occurred press control alt delete to restart, when I start it now, it will not go safe mode any more. I did reun a check disk (as ext on other pc) on it last nite saying it was fine.
Is it a 64 bit or 32 bit windows 7 ?
Download the following three programmes to your desktop :
For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64
For 32bit systems
2. Windows 7 RC
3. Farbar Recovery Scan Tool
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter (or FRST.exe if 32bit)
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Bios will not let me boot up from anything else… The Boot order refuses to give me the option.
Can you reset the BIOS to default
tried that as well and still nothing. There is even a boot over ride in bios and it did nothing. I did manage to get Disc recovery up once… I got some pop ups with red "x"s in Japaneses I think. It did not want to do system restore, nor a repair. Since i back up my data and I have a PC image back from Nov I was going to do a factory reset. But SamSung told me I needed to prep certain things in Bios, and when i went to Bio to prep it those options where not even listed. The Laptop which is a 64 bit Win 7 btw is a little more than a year old and I do not beat it up that much since I use it for audio production. It mostly sits on my workstation at home.
Unless we can access the drive there is little I can do I am afraid
Understood, but if I where to flash Bios could I reinstall Win7?
You will need to ask Samsung for the BIOS reset disc as they tend to keep those hidden on their site