Studdbornmom,
Please do what davido12345 asked you to do. Attach your logs here and I can get help for you.
Do NOT under any circumstances run scripts that are not meant for you. You might have the same issue but with a different variant.
Note: If you wish for the help of Magna86, then I can ask solely him. But you can’t run those scripts. It can leave your computer unbootable.
We ask that you obey the warnings about using this tool. Why? The warnings are given for a reason and one of them is to inform our members about the consequences that may occur when using ComboFix in an unsupervised environment. Yes, ComboFix is an excellent but powerful tool. I liken it to Acetaminophen (Tylenol). Used correctly, the drug will help with your aches and pains. Used incorrectly, it can destroy your liver and eventually kill you. The same scenario applies to ComboFix. Used in untrained hands this tool can disable your computer and in some cases can make it unbootable. Further, trained helpers prefer to see preliminary scans from other tools like DDS and GMER before asking anyone to run Combofix because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows checking for the presence of rootkits, planning an strategy for effective disinfection and a determination if using ComboFix is necessary.A few comments from one of our malware experts, Papakid:
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Running ComboFix by yourself is like performing open heart surgery on yourself–the scalpel and other surgical tools that is ComboFix is meant to be wielded by a highly trained surgeon only in emergencies or dire circumstances. When the surgeon is thru s/he leaves the room. So combofix should be removed from a system once it has accomplished its job, unlike an AV that is there to protect you from future infections.. . . CF does make some alterations to your system if you run it. Even if you had no malware removed and run the uninstall command, some things may be different now on your system. I can tell you that one thing is that all your restore points will be flushed out and a new one created. There is a good reason to do that when you have a severe infection–but if you aren’t infected you might need those restore points.
Read and abide by the disclaimer people. It’s there for a reason. Stick to running and protecting yourself with a good AV and firewall and an anti-malware scanner or two. If you feel you need a second opinion, try running online scans. If you feel you might need surgery, come here to BC and ask for help–that is what we’re here for.
