Threat warning popup from Avast - reannewscomm.com

Viruses and worms
1

OK, so not sure how this got started, but neither Avast or Malwarebytes can find anything when I scan.

I’m following the instructions on the “Logs to assist in cleaning”. Thanks to everyone up front, I appreciate you all being here to help.

The Avast popup states:

http://reannewscomm.com/ads.php?sid=1926

I have attached two screenshots.

I notice that when I am logged in with my windows Admin user, the problem does not appear. When I am in my daughters User login, that’s when I see the problem.

Any suggestions from here?

Thanks

My OS is Windows 7 Pro.

2

Guess i wasn’t fully prepared to post. I’m running the Farbar now and will post results after i do that any other steps in the instructions that I missed.

3

OK. I ran the FRST.exe and received two txt files which I have attached.

The aswMBR program keeps hanging at the following line:
Scanning: C:\ProgramData\Microsoft\Windows\DRM\IndivBox.key

I’ll let program sit for a while longer to see if it is just processing something, but been there for about 10 minutes.

As mentioned before, the Malwarebytes program seemed to run fine.

4

Here is the Malware Scan file

5

FIRST >>>>

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[b] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/b]
Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

- Right-click on

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
- Press the Fix button just once and wait.
- If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
- When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.

SECOND >>>>

Junkware Removal Tool
Please download JRT from here to your desktop.

Note: Temporarily disable/shut down your protection software now to avoid potential conflicts, how to do so can be read here.

Double click the JRT.exe file to run the application.

The application will open an Command Prompt window and run from there (this is normal for this program, so not to be alarmed).

When it is asked, press any key to allow the program to continue / run.

This will create a log on the desktop; please copy and paste the JRT.txt log text in your next post.

Note: After the log file is created, please enable your protection software / reboot your system and verify your protection software is enabled.

LAST >>>>

AdwCleaner by Xplode

Download AdwCleaner from here or from here. Save the file to the desktop.

NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

- [b]Vista/7/8 users:[/b] Right click the [b]AdwCleaner[/b] icon on the desktop, click [b]Run as administrator[/b] and accept the UAC prompt to run AdwCleaner.

You will see the following console:

http://i1351.photobucket.com/albums/p785/dbreeze2/Scanners%20screens/AdwCleaner_v5016_zpsf8ln0fea.png

- Click the [b]Scan[/b] button and wait for the scan to finish.
- After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: [b]Waiting for action. Please uncheck elements you don't want to remove.[/b]
- Click the [b]Clean[/b] button.
- [b]Everything checked[/b] will be deleted.
- When the program has finished cleaning a report appears.
- Once done it will ask to reboot, allow this

http://1.bp.blogspot.com/-vitKqfMQS4o/UEDylIQ7HJI/AAAAAAAABLc/Hx-IwqKoaxg/s1600/adwcleaner_delete_restart.jpg

- On reboot a log will be produced; please attach that in your next reply. This report is also saved to [b]C:\AdwCleaner\AdwCleaner[C0].txt[/b]

Optional:

NOTE: If you see AVG Secure Search being targeted for deletion, Here’s Why and Here. You can always Reinstall it.

Information to Reply with >>>>

[]The Fixlog.txt log file attached.
[]The JRT.txt log file attached.
[]the AdwCleaner[C#].txt log file attached.
[]How is your system running now?

6

Thanks for the reply!! Just woke up and found that the aswMBR scan has completed overnight. I have attached that scan file to this post.

I will get to work with your instructions and reply when completed.

7

I’m struggling with the FRST.exe program. When I launch it, it goes off and gets an update. After that it give me this message each time i try to run it.

FRST.exe is not a valid Win32 application

It appears that the update is doing this, but I cannot avoid the update because it is done automatically. See attached popup.

8

Delete the FRST.exe that is on your desktop.
Please download Farbar Recovery Scan Tool 32bit and save it to your Desktop.
Disconnect from the network (either unplug your wired cable or turn off the wireless adapter). Then run the FRST Fixlist script run. Once that is done, re-connect to the network and post the logs, continue with the rest of the instructions.

9

Here are the log files. I am going to now change logins to see if the problem still exists. I’ll post results in a few minutes.

10

Let us know how the system is when you get a chance. Thanks.

(P.S. - The logs look great, just so you’ll know.)

11

I’ve been struggling with another issue. This virus alert problem happened when I launched Microsoft Word 2010 starter in a user account. But, after doing all the malware stuff, Word wouldn’t start in the user account because of a click-2-run failure.

Word starts OK in my admin account.

I’m still trying to fix this. …

I learned that MS Word 2010 starter is packed full of advertising. I’m wondering if this is perhaps what was setting off the virus/malware alert??

For the time being, if your analysis of the scan files show that the PC is more than likely OK. I’ll consider things fixed. Once I manage to get Word starter going, I will leave a post here.

I appreciate your time and effort here. Thanks.

12

DONE!

I needed to delete and re-add the user account to get Word running. All is well now in that I do not get any more virus warning messages.

Thanks again for your help, it is very much appreciated.

13

Yes: a corrupted user account will act like that. Good to hear that you got it solved.

Barring any other issues you have, let's remove the cleaning tools and get you on your way!

Clean up of Malware Removal Tools
Now that we are through using these tools, let’s clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

[]Download Delfix from here to your desktop and double click it to start the program
[*]Ensure Remove disinfection tools is ticked
Also tick:
[]Activate UAC
[]Create registry backup
[]Purge system restore
[*]Reset system settings

http://i1351.photobucket.com/albums/p785/dbreeze2/just%20stuff/DelFixSelectall_zps0f04cec4.png

[*]Click Run
[*]The program will run for a few moments and then notepad will open with a log. Note: Please save this log first before rebooting your system (if asked to); DelFix does not save the log as it is trying to remove all traces of our work on your system. Please attach the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.