Thunderbird problem after update 22 July 2015

Avast Free Antivirus / Premium Security
1

Hi,

Many users have problem with Thunderbird 38.1.0.5666 (APPCRASH) , after updating Avast! (22 July 2015).
Thunderbird run/work only in Safe Mode.

Maybe anyone have any idea?

OS: Windows 7 Pro.

2

Additional information about problem:

Problem Signature: Problem Event Name: APPCRASH Application Name: thunderbird.exe Application Version: 38.1.0.5666 Application Timestamp: 559c1ed7 Fault Module Name: StackHash_3bff Fault Module version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c000041d Exception Offset: 77cbdae1 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1049 Additional Information 1: 3bff Additional Information 2: 3bff1886deb6f4ff3fa25ca2f7a3da07 Additional Information 3: 183d Additional Information 4: 183d1f5ef592cac463d0177ff1e9ca95
3

To Resolve a problem → only uninstalling Avast Free AntiVirus v.10.3.2223!!

4

I’m using Thunderbird 38.1.0.5666 on Windows 7 Professional (32-bit), and I have not had any problems with Mozilla Thunderbird crashing.

However, I chose not to install all of the extras offered when Thunderbird was going through setup. Unfortunately, I do not remember exactly what those items were… chat… calendar? I also have Mozilla Maintenance Service disabled and update the program manually through the About->Check for Updates button.

I also did the same thing with Avast! and only have the minimum installed (not all of the extra features offered during setup).

If Thunderbird only works in Safe Mode, you have to find out all the things that aren’t being loaded… then go one by one to see what additional features are causing the program to crash.

The problem might not completely be with Avast! but with Thunderbird. You had mentioned uninstalling Avast! and getting Thunderbird to work. Try disabling Avast! to see if that makes any difference. You can also try disabling each of the Avast! components (go to the Active Components section in the settings) to see if that makes any difference.

5

Maybe this problem can be reproduced only in x64 OS.

6

Hi SQ,

Do you use Win XP SP2?

Solution is to disable the SSL Scanning for Mail shield via Settings->Active protection->Mail Shield->Customize->SSL Scanning.

Hope it hepls

Martin

7

Hi Martin, he’s on W7.

8

MartinZ, the only solution to make Thunderbird working is uninstall avast. It seems like avast file system shield bloking nsemail.html see here: https://forum.avast.com/index.php?topic=174203.0

9

No problems here with Win 7 x64 with Thunderbird and Avast, but I am on 2015.10.3.2224 Beta.

Greetz, Red.