Автоматически снялись с карты деньги. Сам виноват, не выключил автоплатеж. Но проблема в том,что когда пишу в поддержку получаю такой ответ
Thank you for contacting AVG.
Please be informed that we are unable to locate your order under your email address and name provided. This may be because you used a different email address to place the order.
If you are not aware of any other email address that may have been used, please send us a purchase confirmation from your bank so that we can locate the payment for you. If necessary, we can then contact our distributor with the information to resolve the issue.
Please also include the following information if it is not shown on the proof in order to effectively locate the charges:
- Your full name and address
- The account holders name if different
- Date of charge
- Charge amount + currency
- Full reference line
- If Credit Card: First 6 and last 4 digits of number + card provider
- If PayPal: Invoice ID
I apologize for the inconvenience and I look forward to hearing from you.
И не важно что я отвечаю всегда приходит такой же ответ.
Подскажите что делать,спасибо.