Urgently help. Please how do i track my Samsung Note 2 stolen phone? I have Avast Security activated but the battery was out. I don’t understand how to use 2222 ( recipient ) and interchanging it with my pin,someone kindly please assist. I have secured changing or removing my apps with a password but suppose they may flash out the phone before using it what do i do? Is there a chance i may recover it? Very devastated .Thanks
Dear Customer!
In order to track your phone you should start by contacting the person (friend/family member) who’s phone number is set as “friend” number in Anti-Theft.
If a thief/finder turns on the phone and changes the SIM card, our app will send a SMS with the current location of the phone and the new phone number (as sending phone number) to this “friend”.
If the friend hasn’t received a SMS, it’s most likely that the original SIM card is still in place (or the phone is still out of battery)
To locate the phone, you send a SMS to the phone with this content
2222 locate
replace 2222 with own avast! PIN - it’s 4-6 digits, only numbers. I’m not sure what the problem is here. If your avast! PIN is 12345 the command would be
12345 locate
There are many SMS commands available that might prove helpful. For example:
GET LOG
Sample: 2222 GET LOG 10
Gets the call and SMS log (you see whom the thief called and who called him)
All SMS commands, along with a short description how everything works is explained in our manual available at:
http://files.avast.com/files/documentation/mobile-security-user-guide-en.pdf
it’s short and easy to understand.
Of course you can also use our online interface at my.avast.com to communicate with the anti-theft installation - provided that the app was paired with the online account. The upside of the online portal is, that it’s convenient. The upside of SMS commands is, that they are more reliable and will work even without internet connection (which might be relevant if the thief changes the SIM to a prepaied non-internet SIM card)
Regards,
Werner
Thanks Werner.
I have a problem to track exactly my phone. When i track my phone on the same possition (phone is at the same possition), the GPS possition varies within 200 meters. Can help me someone?
regards
franky_franklin