I Installed a new WinXP on 19.04.2011; I downloaded AVAST latest* version on 20.04.2011 and installed it. As it is a notebook that not always has a thick internet connection, I set to manual-virus-update. Last virus-update was today (22.04.2011) at 18:17:16 just after power-up - now we have here 21:45 … There was the explanation mark on the avast-symbol on the tray icon, so I opened it, and it was telling me that there would be a problem: automatic updates are not installed (yes, sure, as I set manually to manually update them as it is a portable device that not always has an enough thick internet connection to immediately update). So I clicked on “FIX IT” - and then I was told that the trial period has expired and I have to register. So I went to the chapter “registration” where I am told: CURRENT STATUS NOT YET REGISTRED. I click on the button “Register now”. Then a small window “Retrieving information, please wait …” appears for some seconds - and redisapears. That’s it … nothing more … I can click there as many times as I like - nothing more happens … After a reboot, I am told:
Real time shields: off (clicking on “turn on” tells me that turning shields on is not possible as registration has expired)
Expiration date is indicated with: 20.05.2011-12:00:03 - (clicking on “show details” shows the screen: not yet registered, this product must be registered in the next 0 days, and by clicking on “register now”, same thing as above happens.
Your download-link shows a file dating 19.04.2011 - 12:39:14 - the one I had installed was from the same day, but from 17:04:08 (that’s one of the reasons I use oldfashioned ReGet: it shows me original timestamps!) - and a byte-by-byte comparison with windiff tells me that they are identical.
What should I do with it? Deinstall the existing and reinstall? When “modifying” it, it just does nothing as all is as it should be …
I cannot allow auto-update as I cannot allow that any software takes it’s internet connection in a moment that I cannot allow it. So manual updating is a 800% must here. It’s not just a matter of size - it is also a matter of connecting in the wrong moment - what can cost me several euros at once - just for the connection itself (there are tarifs that cost per hour or per day - and that’s just several euros for one period). And there are other reasons to manually start the updates … But I don’t like the behaviour of the manual update! How can I prevent the big window to appear? It’s enough that a small tray-window-like progression-bar would appear. And something else is strange: when clicking on “update now”, the tray-window does not disappear - and I can click several times to “update-now” - even when update has started. And I don’t like that acclamation-mark for showing that as long as the latest update is installed. Please change it to “no acclamation-mark visible as long as virus database is up-to-date - and as soon as an update is detected, acclamation-mark should reappear”.
make work avast again - preferably without needing to reconfigure the whole stuff because of deinstalling and reinstalling it (I need to change preferences at almost every shield to 1) ask 2) try repair 3) move to chest - and NEVER ALLOW TO DELETE without telling me - and this takes very much time until all prefs are as they should be!)
Sorry, they don’t have to do anything with one another as they are on different computers: malware problem is on a P-III-Notebook, and this problem is on a Atom-Netbook!
P-III-Notebook (malware-problem) works again and seems to be fixed. But I am questioning if behaviour is as it should be - as I am sure not to be the only one that considers it as a not acceptable behaviour of avast to report the same threat hundreds of time without being able to resolve it.
Problem here (Atom-Netbook) is still not only that trial-period has expired after two days, but also registration is not working. Neither “repair” nor “update” nor “change” (from within “add/remove programs”) causes any change of the problem. The only option that remains would be “uninstall” - but I’m not yet doing that …
P-III-Notebook (malware-problem) works again and seems to be fixed. But I am questioning if behaviour is as it should be - as I am sure not to be the only one that considers it as a not acceptable behaviour of avast to report the same threat hundreds of time without being able to resolve it.
can you post that in the other thread if that case is solved ?
As just said before: I come to the “Registration”-page (inside AVAST) that shows:
CURRENT STATUS: NOT YET REGISTERED
this product must be registered within 0 days.
Registration information:
Current registration will expire on: 20.05.2011 12:00:03
Date of Registration: 20.04.2011 12:00:03
There must be something wrong when THIS happens!!! Look at the timestamps!
Very disturbing is that the button “Register now” appears even if the part of the window is closed … when clicking on it, the small “retrieving information, please wait” window appears - and disappears after about 10 to 15 seconds without having done anything visible …
This behaviour is unacceptable:
set to “manual updates”
click on tray-icon (that has exclamation mark) - the avast-window opens
then click on “solve problem” (that should turn automatic virus-database-update on) and
instead, all the shields are turned off (you cannot turn them on again before registering) and you are you are told that trial period is over even you can read that it still lasts nearly a whole month … and
online-registering does not work … after two days of use
The question here is to trace down if that behaviour is reproducable …
OK, I “ordered” offline-registration-code that I got via eMail but did not yet enter it …
Just a thought…have you tried a different internet connection?
Also, I am having a difficult time trying to understand exactly what your problem is. A shorter explanation would be better. I do think you should try a different connection.
Have you tried to register before you “cannot” as in your OP.
This is getting very confusing. Why can’t you register right away? I get it, you must use euros but how long does it take to register? Less than thirty seconds. Try a system restore, then try again. You need to be more specific.
And it closed after some seconds - and that was it - nothing more happened - as described before!
Why shoud I? I first want to know that everything works fine - and in case something goes wrong and I have to reinstall the system again, I don’t want to spoil a registration; so registration can wait until it is clear that all is working fine as it should!
Ask me something easier to answer, please!
Sorry, no - you did not get it! Here in my “fixed place” I have a thick 20MBit cable connection. But this is a portable device that is often on the net with not so thick or even very thin GSM lines. And I use some GSM-tarifs that you have to pay several euros at once - just for going online. I don’t want to spend several euros just for an update that can wait until I am again in my “fixed place”.
There seems to be a problem with time: last virus-update was today (22.04.2011) at 18:17:16 just after power-up again. This afternoon I was installing a different operating system on a different partition - that other OS has some disturbances with time, it always sets the clock two hours in advance - but as soon as any of the OSs synchronize with any ntp-server, they again have correct time. When having used windows (this OS) and booting in the other OS, the clock has 2h too much just until synchronizing with any ntp-server; when changing back to this OS, the clock lacks 2h - again just until synchronizing with ntp-server. It seems that Windows treats the device-time as local time and the other OS treats it as UTC …
… I fixed it now so that windows also treats it as UTC …
But first time that this problem occurred was somewhen in the afternoon - and since then, there was at least one virus-database update in the evening.
Anyway: the behaviour of AVAST is problematic. It should warn that something with time seems to be weird - and wait until the user can resolve it, and not just claim that trial period is over.
Now it is showing that registration has to be done in 28 days - and clicking on the button makes appear the appropriate registration form …
