Hi guys, i generaly do a quick scan once a week with Avast 4.8, plus spyware & adware programs. However for one reason or another, i hadnt done it for last couple of week, so this week i done a thorough scan and found a trojen, these are the details:-
win32 agent-snw[trj]
found in c/win/memory.dmp
i moved to chest and deleted, then thought i would scan that file again just to be sure. so i right clicked that file (which is 145mb) but when i try to scan, it says access denied.
so i guess my Q? is, how can i scan this file?
any help is appreciated, thanks.
sorry me again, just been reading other topics on memory.dmp files, and ppl are saying this file can be deleted, would this be a better thing to do? im running Vista if it makes any difference.
thanks again.
Where did you find this file again (same location, or different) ?
The memory.dmp file I wouldn’t have thought would be a denied access file, but I don’t use Vista so I don’t know if this is a Vista thing. So the above question is relevant, where was this file when you tried to scan it ?
A memory dump is usually created when there is a crash (have you been having any problems like this) but unless you have the tools to analyse the memory.dmp file it is of little use to you so it could be deleted as a new one will be generated if required.
There is no rush on deleting files into Chest. Chest is safe and allow further investigation (scan, repair, restore…). Also, from Chest you can send files for analysis, although, in this particular case, a dump file, it will be very big file and not that useful. You can zip the file and send it to virus (at) avast (dot) com although.
hi guys, firstly thanks for the reply.
after i done the scan and done the move to chest and deleating bit, (thanks Tech, i’ll know for next time, if there ever is a next time). i then clicked; my computer, c drive, windows. and the memory.dmp file is in there.
I then right clicked the .dmp file and chose the option; scan with avast, and thats where it said access denied.
only previous problem i can remember, was a game crash a couple of months back.
Against file access problems, you can schedule a boot-time scanning:
Start avast! > Right click the skin > Schedule a boot-time scanning.
Select for scanning archives.
Boot.
If infected files are found, it’s safer to send them to Chest instead of deleting them.
This way you can further analysis them.