My name is Anthony, and I am reaching out on behalf of my client, John.
John is currently running the full suite of Avast security products on his system; however, his computer has recently been compromised by a Trojan virus. This situation has caused significant frustration, as he expected comprehensive protection from your solution.
Before taking any further action, we would appreciate clarification on the following:
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How could this infection occur while the full Avast suite was active?
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What immediate remediation steps do you recommend to fully remove the threat and prevent recurrence?
Your prompt response will help us determine the best course of action moving forward.
Thank you for your attention to this matter.
Regards,
Anthony