Trovi and malware virus

Viruses and worms
1

Hello

I can’t seem to remove some malware, ie, shopop and trovi. I have PUP enabled on avast and scanned but didn’t seem to work. Any help would be great. I followed some information on this forum, but nothing has worked so far.

Thanks and Happy Thanksgiving

b

2

how to get help instructions https://forum.avast.com/index.php?topic=53253.0

3

Hello

I’ve tried that already and every time I try and download malwarebytes I get an error:

ShellexecuteEx failed; code 1314.
A required privilege is not held by the client

Thanks for the response

4

if problem with one tool … move to next … Farbar Recovery Scan Tool is the important one

attach requested logs

5

That didn’t download either…

A required privilege is not held by the client

6

Is it a 32bit system or 64bit

7

Hello

64 bit

I got it to work…however, whenever I want to use google chrome, I still get that trovi site popping up, even when I uninstalled google chrome and reinstalled. And I went through what was suggested, but it’s still lingering.

Thanks

8
And I went through what was suggested, but it's still lingering.
and where are the logs?
9

This link is different

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.

https://dl.dropboxusercontent.com/u/73555776/frst.JPG

[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.

10

Hello

Here are the attachments.

Thanks for your help.

11

I also used junkware removal tool, but that didn’t work either.

12

Ok let me know if this kills it

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\VC64Loader.dll => C:\PROGRA~2\SearchProtect\SearchProtect\bin\VC64Loader.dll File Not Found ProxyServer: [S-1-5-21-497700538-1024835446-2164638275-1001] => http=127.0.0.1:49717;https=127.0.0.1:49717 HKU\S-1-5-21-497700538-1024835446-2164638275-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION SearchScopes: HKLM -> {DC91FAFB-6CEA-49E5-BB74-9CEE75D09B77} URL = SearchScopes: HKU\S-1-5-21-497700538-1024835446-2164638275-1001 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File CHR HomePage: Default -> hxxp://www.trovi.com/?gd=&ctid=CT3331616&octid=EB_ORIGINAL_CTID&ISID=M959A5700-9F58-417D-9B20-22F13B4E1810&SearchSource=55&CUI=&UM=6&UP=SP961BA957-DF5C-4351-9AB0-DB3B16161BD5&SSPV=SP21830TB_sp_ch CHR StartupUrls: Default -> "hxxp://www.trovi.com/?gd=&ctid=CT3331616&octid=EB_ORIGINAL_CTID&ISID=M959A5700-9F58-417D-9B20-22F13B4E1810&SearchSource=55&CUI=&UM=6&UP=SP961BA957-DF5C-4351-9AB0-DB3B16161BD5&SSPV=SP21830TB_sp_ch", "https://www.google.com/?trackid=sp-006", "hxxp://Vosteran.com/?f=7&a=vst_cmi_14_48_ch&cd=2XzuyEtN2Y1L1QzuyCzzzyyEtBtA0B0EyDtAtC0CtCzzzztCtN0D0Tzu0StCtDyCtCtN1L2XzutAtFyCtFyCtFtDtN1L1CzutCyEtBzytDyD1V1BtN1L1G1B1V1N2Y1L1Qzu2StBzz0DzzyDtBzz0BtGzyyCyDtAtGzy0Ezz0BtGzzyC0EzytGtA0F0A0DyByEtCzytA0EtBtC2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyDtC0F0E0FtBzztAtGtDtBtBtBtGyEtDtByEtG0ByDzz0AtG0ByCyEyBtC0ByC0CtAtD0CyE2Q&cr=1561476360&ir=" CHR DefaultSearchKeyword: Default -> trovi.search CHR DefaultSearchURL: Default -> http://www.trovi.com/Results.aspx?gd=&ctid=CT3331616&octid=EB_ORIGINAL_CTID&ISID=M959A5700-9F58-417D-9B20-22F13B4E1810&SearchSource=58&CUI=&UM=6&UP=SP961BA957-DF5C-4351-9AB0-DB3B16161BD5&q={searchTerms}&SSPV=SP21830TB_sp_ch CHR DefaultNewTabURL: Default -> https://www.trovi.com/?gd=&ctid=CT3331616&octid=EB_ORIGINAL_CTID&ISID=M959A5700-9F58-417D-9B20-22F13B4E1810&SearchSource=69&CUI=&SSPV=SP21830TB_sp_ch&lay=5&p=cnts&UM=6&UP=SP961BA957-DF5C-4351-9AB0-DB3B16161BD5&SAT=CNTS CHR DefaultSuggestURL: Default -> http://suggest.seccint.com/CSuggestJson.ashx?prefix={searchTerms} C:\ProgramData\SetStretch.exe Task: {64908977-7742-442C-8792-DF12A089987A} - \RocketTab Update Task No Task File <==== ATTENTION EmptyTemp: CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

13

Hello

First off, I don’t have that icon of FRST64, so how do I get that?..secondly, I tried downloading that adwcleaner, and it got blocked by avast.

Hey, I really appreciate your help especially since you probably have better things to do…so thanks.

14

Ok, I figured it out. Here are the attachments.

Thanks

15

Have they now disappeared ?

16

Yes!! It worked…

Thanks so much. You don’t know how much I appreciate your help!!

Thanks

17

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

18

Hello again

Well I installed Chrome again and it came back…and now I can’t unistall Chrome. Is trovi doing harm to my hard drive?

19

Well, I got it uninstalled. Is there a web browser that you would recommend?

Thanks

20

Do you have Chrome synch enabled ? If so then every time you log into chrome it will download it again. If this is the case then you will need to delete your synch data