Opened a case (AFO-665966) back in 11\2009 to run on my Motorola Q 9h global running Windows Mobile 6.1 with a 2.4 Inch display 320x240 - 120 MB RAM. Purchased Avast 4.1.19 PDA.
It installs just fine but the screen on my device is small and I apparently can’t get to nay of the buttons or the config screens.
Support says that they will be addressing it sometime in Jan 2010 and at that time I can get an updated version and they would extend my license. Good deal I thought.
I Just recently came back to check the status and found my original ticket gone. Opened a new one on 4/4/2010 asking for a status.
Got a response on 9/4/2010 pointing me to Avast 5 (seems to be desktop).
I explained the whole issue again about me being on Windows Mobile 6.1…
Still no love from support.
Anyone else having any issues like this?
I have been using the free home version for years and recommending it to everyone I know for just as long. I love the desktop product but apparently the mobile version is suck-age. I just also recently bought a package for several computers in my house, but I still can’t seem to get any love for the package I purchased for my Windows Mobile Phone. I either want my version that supports a smaller screen as I was promised would be coming, or I want my money back, but I at very least want someone to TALK to me about it and acknowledge that there is a problem that still exists (or has been fixed and HELP me for real) or give me a refund, in which case I may have to <shudder. go back to Macafeee for my mobile phone.
Anyone?
Buller?
Help?