Hi all,
Avast seems to have a password that is not my Account password (I reset my account password and I know what it is).
However when I go to settings on the Anti-virus, it asks for a password, which I think is the Master password, but I cant remember it.
What can I do?
Kind regards,
Ines
Hi Luukjr,
I don’t believe this will help as it applies to the ‘Avast Passwords for Windows’ product and not the user set password for protecting the Avast Antivirus product settings.
Unless I have got the wrong end of the stick - it is when the user sets a password to access the Avast Settings, as in my screenshot in my Reply #1
So this may require the download and use of the Avast Uninstall Utility.
Clean Reinstall - 1. - Download the avast! Uninstall Utility, avastclear.exe https://www.avast.com/uninstall-utility and save it to your HDD. Make a note of the steps required or print the page.
2. - Download the latest Avast off-line installation file for your Avast Program https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe and save to your HDD.
Follow the instructions in the link in 1.
See: https://support.avast.com/en-us/article/Passwords-FAQ#pc
I hope it will help you to solve this issue.
Hey David,
I did try that, unfortunately when I try to uninstall it, it asks for the same password… 
So what now?
Kind regards,
Ines
I can only assume that you set a password to prevent changes to avast being made in the User Interface (UI) ?
The Settings password is different and separate to your Avast Account, which you say know the password for.
If that is the case I believe you would have to completely Uninstall it from the Windows - Programs and Features Add or Remove a Programs, restart and then Reinstall Avast.
So you aren’t unprotected during this period - first download and save the off-line installation file so you don’t have to go on-line unprotected.
See this topic that has links for the latest Avast Offline installation files - https://forum.avast.com/index.php?topic=328426.0