Trying to resolve windows errors, W10-Home, Avast Premium Security

Avast Free Antivirus / Premium Security
1

Howdy. The computer is an older Asus laptop (nice gamer rig) and the OS is as stated but was originally windows 7 Home Premium. Had a few issues after the upgrade that are all resolved except for one. On most boot-ups windows error reporting springs into action thereby slowing the computer down and it reports a problem with the anti-virus config. Now I have scoured all the event logs and troubleshot this to death, including uninstall/reinstall of Avast after all the other windows repair efforts. The error reports, as shown in the application event log, look like this one for “HardeningTelemetryDisableAV” and a similar one at same time “HardeningTelemetryDisableAS”:

EVENT 1001, Windows Error Reporting

Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: unspecified
P2: HardeningTelemetry
P3: HardeningTelemetryDisableAV
P4: 4.18.1911.3
P5: unspecified
P6: unspecified
P7: unspecified
P8:
P9:
P10:

Attached files:
\?\C:\WINDOWS\TEMP\MPTelemetrySubmit\client_manifest.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA1D4.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA213.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA629.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA668.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_unspecified_7c7b5c99866c99dcc9b2d9908c26181e10447d5d_00000000_cab_b225c1b7-325e-4bb6-9695-fe1162cfd570

Analysis symbol:
Rechecking for solution: 0
Report Id: b225c1b7-325e-4bb6-9695-fe1162cfd570
Report Status: 4
Hashed bucket:
Cab Guid: 0

Now there is also a less frequent error that looks like this:

EVENT 1001, Windows Error Reporting

Fault bucket , type 0
Event Name: WindowsWcpStoreCorruption
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.18362.590:1
P2: MissingWinningComponentKey
P3: amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\?\C:\WINDOWS\Logs\CBS\CBS.log
\?\C:\WINDOWS\Logs\CBS\CbsPersist_20200211093124.cab
\?\C:\WINDOWS\Logs\CBS\CbsPersist_20200205042234.cab
\?\C:\WINDOWS\servicing\Sessions\Sessions.xml
\?\C:\WINDOWS\Logs\Cbs\FilterList.log
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B35.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B56.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B83.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BB3.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BE3.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.18362.590_1_5436523f46c231cca090957d244373f983630c4_00000000_cab_0e5752b7-6cdb-4af3-95e1-ee9cae38c231\memory.hdmp
\?\C:\Windows\Temp\WER1EE2.tmp.WERDataCollectionStatus.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_10.0.18362.590_1_5436523f46c231cca090957d244373f983630c4_00000000_cab_0e5752b7-6cdb-4af3-95e1-ee9cae38c231

Analysis symbol:
Rechecking for solution: 0
Report Id: 0e5752b7-6cdb-4af3-95e1-ee9cae38c231
Report Status: 4
Hashed bucket:
Cab Guid: 0

Additional info: Anti-virus protection with Avast is enabled and working when these errors occur. I have run dism /online /cleanup-image /restorehealth and sfc /scannow more than once and it doesn’t fix the issue. I thought I had it resolved after a reinstallof Avast but disabling the Avast shields temporarily brought it right back once Avast shields were back on. Windows Defender is up to date, windows 10 is up to date (version 1909). Defender kicks in automagically when Avast is disabled or uninstalled.

I have uninstalled Avast again and am looking for suggestions/help before installing it again. I really don’t want the computer spitting out error reports every time its booted.

Thanks in advance

Jim

2
  • Which version of APS…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Did you uninstall Avast or, did you totally remove Avast?

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

If you had another AV besides Defender, the following may also need to be done,
How to Successfully Install Avast → http://goo.gl/VLXde

4

APS: 19.8.2393 (build 19.8.4257.552)
UI Version 1.0455

64 bit OS
Windows 10 Home
Version 1909
Build 18363.657

First AV years ago was Vipre. Changed to Avast Free. 4 months ago I purchased APS and installed using the online installer.

5

For Viper to be fully removed, please see the following: https://success.solarwindsmsp.com/kb/solarwinds_rmm/Where-do-I-obtain-the-Vipre-Removal-Tool

6

I had not used an avast removal tool before IIRC. But I did use it after this last uninstall.

Update: I went ahead and reinstalled avast last night (so that would be a clean install) and the problem is back.

B4 that, I even ran the removal tool twice in safe mode and told it to remove APS and the free version.

After this last clean reinstall and seeing the problem I decided to try full disk optimization. So I ran Ultradefrag in safe mode while I slept. I also shut off windows fast startup and then powercfg -h off. One thing about this windows 10 is its startup characteristics are a bit different then win 7. And this problem seems like a startup problem. No joy yet.

7

Ill give it a shot, but seems like a long shot. thanks

8

I have contacted Avast Premium tech support, this one wore me down, lol. Just waiting for an email.

9

I’d be interested to find out what finally solves your problem. Thanks and good luck.

10

I allowed a tech to remote in for a diagnosis. He disabled 2 scheduled tasks as a workaround: Avast EM Update and Avast Overseer. I pressed them for a better solution and it was raised to level 2 which means I’ll be contacted by email. The workaround did stop the windows error reports and Avast shows it is still providing protection. My concern is that there is probably a hole in the protection at startup. I will post back when I know more.

11

Premium Tech is third party support.

12

So I think its resolved. Did I mention I get impatient with computer issues? The steps I used:

Uninstalled Avast premium security.
Ran the Avast Clean program in safe mode.
Ran Tweaking.com Windows repair all repairs.
Re-installed avast premium with computer offline.
Connect to internet.
Opened the avastui and activated it. It acted a little weird, like a hang of some process.
Rebooted a couple times.
Ran Avast repair from the troubleshooting options.
Rebooted. No errors logged.

Also the windows security icon is now staying in the tray with a green flag. When I was getting the error reports before, it appear in the tray with a warning flag on startup that then turns green and then it disappears.

13

Nah. Came right back again. My guess is there is an incompatibility with the latest version of windows 10. If that not the case then I could try a upgrade install of windows to fix any hidden issues. Id rather not though.

14

You could try the latest beta: https://forum.avast.com/index.php?board=15

15

Long shot, wondering if you have some connectivity issue.
Are you using Avast Firewall?
Is it set to “Private” (not “Public” which is more limited)?

Also have you seen this issue with recent Win10 update:
https://forum.avast.com/index.php?topic=156141.msg1536022#msg1536022

16

Well, Avast support did provide a solution but it wasn’t the one I wanted, so I kept working the problem and now I have it under control. The solution I didn’t like, was to completely disable Windows defender with a registry tweak.

But what was the problem? The problem as I understand it was that windows was not booting up in an efficient orderly way. Probably aggravated by a relatively slow hdd by todays standards, and also aggravated by all the messing around I have been doing. The fix was to disable non-microsoft/non-avast/non-hardware related services and startup programs immediately after installing avast and before rebooting. This was then followed by several reboots and only renabling the services and startup programs in a couple steps but only turning on more if the previous boot was error free and the windows security icon stayed in the system tray. I believe this helped windows get the startup sequence and prefetch stuff straightened out. Took awhile but Im happy now.

I did try the beta version yesterday but it wasn’t working for me.

I used to use a nifty boot optimizer command along with windows 7 ADK, it would do all this automagically. One of these days I’m going to figure out how to do that on Win10.

17

Thanks for the feedback.

18

Have you tried this? https://forum.avast.com/index.php?topic=132055.msg974704#msg974704

19

I couldn’t access that part of the forum.

20

You’re correct but, you can see the same thing here, https://forum.avast.com/index.php?topic=156141.msg1238642#msg1238642