Turned off/won't respond

Viruses and worms
1

Screen says. Turn avast on -it won’t fix now/or run any thing -shield provider not found-won’t respond to any prompts by windows seven to allow program to run-I had a freind just visit and e-mail panama /Columbia- he may have overridden a spam alert stopping an e- mail-was working fine previously_I can’ run any scans- or do much of anything except turn network lock on or off-anyone got an idea-?thanks

2

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.