I was running a scan on my daughters PC with AVAST and it found 7 or 8 viruses. The recommended action was to move it to the Chest but, when I choose that action it says there was an error and the chest was not installed. What do I do? I hesitate to uninstall AVAST and reinstall again as I just got the code for 12 months of the free service. If I uninstall will AVAST let me get another code or even let me install the free version again?
I must get rid of these viruses !
Hello cnkdula
welcome to the forum,
you can download and install malwarebytes anitmalware(mbam) from here: malwarebytes.org(download free version) install, update and perform full scan. post log here.
yes! if you uninstall and install avast you can use the same key. dont worry. but do this after you have performed the scan and removed the threats with mbam.
edit: you can also do a scan with superantispyware(sas) get the free version from here: superantispyware.com (dont worry much about the tracking cookies threats, let sas deal with it.)
edit: you can get the avast uninstaller tool here: http://www.avast.com/eng/avast-uninstall-utility.html
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. This has in the past resolved this out of sync issue between reported and actual VPS version.
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?