UI Service stops running about every 5 min or so...

Avast has never given me issues… until the last two weeks.

I reloaded windows 10 around two weeks ago and was on version 1703 and as soon as I installed Avast I started seeing the following behavior:

Every 5 minutes I see this in the Notification Area: https://1drv.ms/i/s!AvTOx7myssBHi8cBCE4geb5GJcOi7Q.

If I double click on the icon I get this: https://1drv.ms/i/s!AvTOx7myssBHi8cDqidJdfQ4TvMt_A (and click restart - but if fails again within 5 minutes).

If I already have the UI open I get this: https://1drv.ms/i/s!AvTOx7myssBHi8cCehnPkEXB4i0WVA.

I thought maybe it was because I wasn’t on the new Windows update so I updated to version 1709 (build 16299.64) [current].

However it hasn’t changed anything and I’m seeing the same behavior.

I have set the Remote Desktop Service to “Automatic” when it was at “Manual” (see below):

PS C:\Users\Conley> gsv termservice | Select-Object *


Name                : termservice
RequiredServices    : {RPCSS}
CanPauseAndContinue : False
CanShutdown         : True
CanStop             : True
DisplayName         : Remote Desktop Services
DependentServices   : {UmRdpService}
MachineName         : .
ServiceName         : termservice
ServicesDependedOn  : {RPCSS}
ServiceHandle       :
Status              : Running
ServiceType         : Win32OwnProcess, Win32ShareProcess
StartType           : Automatic
Site                :
Container           :

I have my whole family using avast and was going to buy the paid version this year, but after this I am not so sure.

Have you rebooted afterwards…?

Yes.

This has been going on 2 weeks. Rebooting is the first thing I did. I also reinstalled, and then ran the safe mode avast wipe program and then reinstalled. Still no joy.

https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

Done everything there. Some twice.

No idea then, sorry. Wait for the guys with W10.

Is there a way to turn on debugging or verbose logging?

Yes, in: Settings → Maintenance

I’ve got the same problem. Running win10 Home and there is no “remote desktop service”. I’ve paid for my avast and now it wont work - not satisfied…

What to do???

Does anyone have any idea why this is happening?

Is this a Dell…?

yes. Dell Inspiron 5437

There was a bug regarding Dell, you could try the latest beta: https://forum.avast.com/index.php?board=15