Unable to connect to device error

Avast Mobile Security Avast Mobile Security for Android
1

Hello guys,

After installing successfully the Avast App on my Android Phone, and registering it to my account, every time I try to locate it or use any other function it returns “Unable to connect to your device”.

The SMS functions work perfectly though.

I already tried to uninstall and reinstall to no avail.

Thanks for your time!

2

Hi, please try to reconnect your device first:

  • open the app → tap on Menu → Avast Account → Disconnect → Sign out
  • select exactly the same method for login you use on my.avast.com (with Google, Facebook, or E-mail)
  • follow on-screen instructions to link the app to your My Avast Account
3

Hello,

Thanks for your reply.

I forgot to mention that besides uninstalling and reinstalling, I already tried log out and log in on my account, from my device, using the same method, that in this case is my E-Mail (twice).
The device appears successfully on my device list on the avast account, however, it keeps returning the mentioned error when I try to locate my phone (or use any other function, like “lock”, for example).

Thanks for your time.

4

Please try this:

  • open the app
  • make sure the screen doesn’t turn off (i.e. the phone is not put to sleep)
  • send the command
    If this doesn’t work, I’d recommend to reset the connection:
  1. uninstall ALL Avast apps (remove the Avast Mobile Security from Device Administrators first)
  2. check there is no “Avast” in your device Settings → Accounts
  3. remove the device from the Avast My Account
  4. only then install the Avast apps back and log them back in the My Account
5

Ive tried everyone of those recommendations and i still had to use Facebook to login???

6

Hello Tereza,

Sorry for my delayed reply. I only had time to perform these instructions now.

After doing the steps provided, everything seems to be working as expected.

Thanks for your help!