Hi, I am attempting to use Avast SecureLine VPN version 4.10.6 (49404), on Mac OS Sonoma Public Beta 2 (version 23A5301h)
When I start the app and click the button to turn the VPN on, I get a dialog saying “Please allow us to protect your privacy”. Please see the attached.
After I click Open Confirmation Dialog which should open the mentioned dialog, nothing further happens. I am not given the opportunity to grant the required permissions.
I have looked through Privacy & Security and cannot see any permissions relating to VPN.
Has anybody had this issue and what permissions do I need to grant? I have paid for a subscription and unable to use the service unfortunately.
Hi
I have exactly the same problem since upgrading to Sonoma full release version. I tried uninstalling and reinstalling, all seems fine until I get to the Open Confirmation Dialog. Hope someone has an answer.
Any update regarding this issue ? I’m trying to reinstalling it on my mac around 10 times, still no result, trying to do workaround by toggling smart vpn mode, couple of pop up window appear (accepted), but when turning on vpn window dialog Request appear again, clicking the button NO POP UP dialog appear
Hi,
thank you for letting us know. The issue happens only for certain Sonoma devices, I have seen support packages from two Intel Macs. I wasn’t capable to reproduce it on the devices I have available, regardless of the architecture. We have asked Apple and the advice was adding com.apple.developer.networking.networkextension entitlement, normally needed only for the system extension or tunnel packet provider features. I will add the entitlement and release an update this week.
The issue affects only IPsec/IKEv2 VPN protocol. If you switch the protocol in the application settings to Mimic, you will be capable to use the service in the meantime.
I’m sorry for the troubles caused to you. Best regards,
Martin
The product should update itself automatically to 4.10.9, without a need of reinstall. If needed, it has an uninstaller that can be started from the applications menu or with the app drag&drop to trash. I don’t recommend usage of 3rd party apps for the uninstallation.