Unable to login on my phone

Avast Mobile Security Avast Mobile Security for Android
1

Hi, i have new phone (nokia 6 - Android 8.1) and if i try to log in a got these message: Sorry, authorization failed.
login on pc (my.avast.com) is ok …

2

Hi, try to uninstall and reinstall the app, should help.

3

You can also try this:

  • uninstall the app
  • turn the device off and back on (to reset background processes)
  • re-install the app from Google play
  • open the Avast Mobile Security app
  • tap the “three-lines icon” in the upper left corner to bring the menu
  • in the menu roll down and tap on “Avast Account”
  • select exactly the same method for login you use on the page https://my.avast.com (Login with Google, Facebook, or E-mail)
  • follow on-screen instructions to link the app to your My Avast Account
4

Me too facing the same issue… :-[

tried uninstalling, reinstalling from PlayStore

5

Hi Bijin, have you tried the procedure from Reply #2? It is important to go through all its steps, including turning the device off and on again after uninstalling the app.

6

Yup… tried that… same issue in other devices too…

7

OK then, are you able to log in to your account on https://my.avast.com

What form of login do you use? (E-mail, Google, Facebook)

8

email id

9

Are you able to log in to your account on https://my.avast.com?

10

Yes… from both mobile & PC browser

11

Then try this, please:

  1. uninstall ALL Avast apps (remove the Avast Antivirus from Device Administrators first)
  2. check there is no “Avast” in your device Settings → Accounts
  3. remove the device from the Avast My Account
  4. only then install the Avast apps back and log them back in the My Account