Unable to re-install Avast. - Includes log dump

Avast Free Antivirus / Premium Security
1

I needed to uninstall Avast to test a problem with my Firewall (Avast wasn’t the problem ;D)

I used the Avast Cleaner to make sure there were no remnants or ghosts.

I am unable to install Avast after several tries, I keep getting this (from log):

2017-11-27 03:46:19Infoinstcont[9860,1104]–
2017-11-27 03:46:19Infoinstcont[9860,1104]2017/11/27 03:46:19 START: Avast installer/updater
2017-11-27 03:46:19Infoinstup[9860,1104]Command: ‘“C:\Users\lostf\AppData\Local\Temp_av_iup.tm~a15596\instup.exe” /cookie:mmm_cnt_dlp_000_119_b /edition:1 /ga_clientid:f7aff3b3-9239-4c62-b968-2f0c36452f81 /guid:63fb9f50-4127-4076-8ecd-7a2f04ccacb0 /prod:ais /sfx:lite /sfxstorage:C:\Users\lostf\AppData\Local\Temp_av_iup.tm~a15596’
2017-11-27 03:46:19Infoinstup[9860,1104]CPU: Intel(R) Core™ i7-7700K CPU @ 4.20GHz,8
2017-11-27 03:46:19Infoinstup[9860,1104]OS: Windows 10 (10.0.16299) x64
2017-11-27 03:46:19Infoinstup[9860,1104]Memory: 18% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3962460/4194176K free
2017-11-27 03:46:19Infoinstup[9860,1104]DISKs: C:\ - 282GB free / 476GB total
2017-11-27 03:46:19Infoinstup[9860,1104]DISKs: E:\ - 2559GB free / 2794GB total
2017-11-27 03:46:19Infoinstup[9860,1104]DISKs: F:\ - 616GB free / 3725GB total
2017-11-27 03:46:19Infoinstup[9860,1104]Running module version: instup.exe - ‘17.1.3394.0’
2017-11-27 03:46:19Infoinstup[9860,1104]Running module version: Instup.dll - ‘17.1.3394.0’
2017-11-27 03:46:19Infoinstupmutex[9860,1104]The ownership of the fallback mutex has been successfully taken.
2017-11-27 03:46:19Infoguiwizard[9860,1104]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-11-27 03:46:19Infoguiwizard[9860,1104]Loaded module version: C:\Users\lostf\AppData\Local\Temp_av_iup.tm~a15596\HTMLayout.dll - ‘3.3.2.1’
2017-11-27 03:46:19Infoguiwizard[9860,1104]Setup gui was successfully started.
2017-11-27 03:46:19Infoinstupcore[9860,1104]Sfx setup update has started.
2017-11-27 03:46:19Infoservers[9860,1104]Server definition(s) loaded for ‘C:\Users\lostf\AppData\Local\Temp_av_iup.tm~a15596\servers.def’: 29 (maintenance:0)
2017-11-27 03:46:19Infoservers[9860,1104]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:46:34Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-11-27 03:46:34Infoservers[9860,1104]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:46:51Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-11-27 03:46:51Infoservers[9860,1104]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:47:08Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-11-27 03:47:08Infoservers[9860,1104]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:47:25Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-11-27 03:47:25Infoservers[9860,1104]ChooseServer: selected server ‘Download d3116203 AVAST9 Server’ with current url ‘http://d3116203.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:47:42Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-11-27 03:47:42Infoservers[9860,1104]ChooseServer: selected server ‘Download l5978727 AVAST9 Server’ with current url ‘http://l5978727.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:47:59Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://l5978727.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-11-27 03:47:59Infoservers[9860,1104]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:48:16Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-11-27 03:48:16Infoservers[9860,1104]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:48:33Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-11-27 03:48:33Infoservers[9860,1104]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:48:50Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-11-27 03:48:50Infoservers[9860,1104]ChooseServer: selected server ‘Download w9448963 AVAST9 Server’ with current url ‘http://w9448963.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:49:07Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-11-27 03:49:07Infoservers[9860,1104]ChooseServer: selected server ‘Download z2217299 AVAST9 Server’ with current url ‘http://z2217299.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:49:09Infoservers[9860,1104]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:49:24Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-11-27 03:49:24Infoservers[9860,1104]ChooseServer: selected server ‘Download j8087387 AVAST9 Server’ with current url ‘http://j8087387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:49:41Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-11-27 03:49:41Infoservers[9860,1104]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:49:58Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-11-27 03:49:58Infoservers[9860,1104]ChooseServer: selected server ‘Download p3713387 AVAST9 Server’ with current url ‘http://p3713387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:50:15Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-11-27 03:50:15Infoservers[9860,1104]ChooseServer: selected server ‘Download v7630928 AVAST9 Server’ with current url ‘http://v7630928.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:50:32Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-11-27 03:50:32Infoservers[9860,1104]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:50:49Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-11-27 03:50:49Infoservers[9860,1104]ChooseServer: selected server ‘Download f7031642 AVAST9 Server’ with current url ‘http://f7031642.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:51:06Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-11-27 03:51:06Infoservers[9860,1104]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:51:23Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-11-27 03:51:23Infoservers[9860,1104]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:51:40Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-11-27 03:51:40Infoservers[9860,1104]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:51:58Errordldwrap[9860,1104]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-11-27 03:51:58Infoservers[9860,1104]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-11-27 03:52:00Errorpkgengine[9860,1104]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]

Any help would be appreciated

2

Try OpenDNS or GoogleDNS.

3

Have no idea what changing my default DNS would do but tested it with the same results, unable to install Avast.

Server: google-public-dns-a.google.com
Address: 8.8.8.8

Reset my DNS to what it was after testing.

Here’s the log (filtered for errors only).

2017-11-27 04:57:39Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-11-27 04:57:57Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f7031642.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-11-27 04:58:14Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-11-27 04:58:31Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-11-27 04:58:48Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-11-27 04:59:05Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-11-27 04:59:22Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-11-27 04:59:39Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-11-27 04:59:56Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v7630928.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-11-27 05:00:13Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-11-27 05:00:30Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-11-27 05:00:47Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-11-27 05:01:04Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-11-27 05:01:21Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-11-27 05:01:38Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-11-27 05:01:55Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-11-27 05:02:12Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-11-27 05:02:29Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z9820048.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-11-27 05:02:46Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-11-27 05:03:03Errordldwrap[20344,14236]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v4618535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-11-27 05:03:05Errorpkgengine[20344,14236]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]

4
  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
5
  • Which Avast…? (Free/Pro/IS/Premier)

At this time Free

  • Which version…?

17.1.3394.0

  • OS…? (32/64 Bit…? - which SP/Build…?)

Windows 10 Version 1709 (OS Build 16299.64)

  • Other security related software installed…?

Glasswire (Firewall)
Though Glasswire was uninstalled temporarely trying to install Avast.

MalwareBytes

Thanks for your attention.

6
  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

PS: Regarding Avast & MBAM, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

7

Thanks for the information.

8

You’re welcome.