Hello, I have noticed that there is a thread the exact same as this, however it was stated that I should not use the same solution. I have tried several other solutions, including using Malwarebytes Anti-Malware and avast. After running Malwarebytes, I am unable to utilize the computer in standard mode. The screen is black, and only the mouse and task manager can be visible. Attached to this post is the MBAM, and OTL that I ran under Safe mode with networking. I am not sure how to proceed and I am very appreciative for any available assistance. To the individual who can assist, I give you my most humble gratitude.
ASWmbr attached
All Rk’s (sorry, did the scan 3 times)…
I am going to refer you to our Certified Malware specialist, named Essexboy. He will also review your logs and give you further instructions, however he comes on the forum late UK time. He will respond to you in this thread, so remember to check this thread daily.
Please do not make any further changes to your machine after you have provided the logs.
IMPORTANT: If you are on a home network, disconnect the affected machine from the network. Do not share a USB/flash drive with this affected machine. Do not use this machine unless Essexboy instructs you do to malware removal instructions; use a different machine to check email, sync your phone or other devices.
Let us know if you have any questions. Thank you.
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Files C:\Windows\Installer\{3329dffd-f3f1-5768-ddbe-f6efec66dca6} C:\Users\Shamus\AppData\Local\{3329dffd-f3f1-5768-ddbe-f6efec66dca6}:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Attached to this post is my OTL. I have then attempted to use ComboFix, however the program will not run due to a AVG being active. The problem is that I do not have AVG on my computer, it was actually uninstalled several weeks ago. Any further help on this topic would be appreciated. Thank you, Essexboy!
Run the AVG Uninstaller Tool again. http://singularlabs.com/uninstallers/security-software/, then reboot your machine. Then try running the ComboFix as Essexboy requested. Let us know if this helps or if you are having problems. Thanks.
If Combofix still complains after running the removal tool, then accept the warnings and allow it to run
Attached is the ComboFix results. After performing a reboot from safe mode, Internet is not accessible. The computer scans for the internet upon startup, for roughly 5 minutes and eventually just stops. Computer is also not letting me open mozilla at all. CPU usage is roughly 2-3% max. Also, once every 3 reboots or so, the screen is black again and unable to perform any action in normal mode (safe mode is fast and working wonderfully, however). Any assistance would be greatly appreciated…
OK first I will confirm that the MBR is clean and then look at the net related registry/file settings
Download the latest version of TDSSKiller from here and save it to your Desktop.
[*]Doubleclick on TDSSKiller.exe to run the application
http://dl.dropbox.com/u/73555776/TDSSFront.JPG
[*]Then click on Change parameters.
http://dl.dropbox.com/u/73555776/TDSSConfig.JPG
[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
[*]Click the Start Scan button.
[*]If a suspicious object is detected, the default action will be Skip, click on Continue.
http://dl.dropbox.com/u/73555776/TDSSFound.JPG
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
[*]Get the report by selecting Reports
http://dl.dropbox.com/u/73555776/TDSSEnd.JPG
[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.
THEN
http://i1224.photobucket.com/albums/ee362/Essexboy3/Farbar/FSS-1.jpg
Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
Odd, things seem to be running fine after 1 day…a little slow but at least it seems to work. Attached to the post is the Kaspersky log and FSS log. Thank you for your help, and if you have any further action needed, I’d be happy to oblige. Thanks again!
All looks good from those two logs, what are the current problems ?
Its the same problem as before, after a few reboots, the wireless attempts to connect for 10 minutes and then stops working all together. Other than that, it is slightly slow, but nothing a defrag and cleanup can’t fix.
Lets renew the dns data
[*] Open an elevated command prompt. To do that:[*] Click the Start Orb
[*] In the Start Search box type cmd.exe. A program named cmd.exe will be listed at the top of the menu list under Programs
[*] Right click on cmd.exe and click Run as Administrator. A black command window will open up.
[*] At the blinking cursor type the following commands, pressing the Enter key after each command type:[*] ipconfig /release
[*] ipconfig /renew
[*] Back at the blinking cursor type Exit and press the Enter key. This will close the command window.
[*] Reboot the computer