Unable to Scan Incredimail, NProtected Files

Avast Free Antivirus / Premium Security
1

After each scan, I find that there are 81 files from Incredimail (c:\WINDOWS\Application Data\IM\Runtime.…symobols) and the recycle bin (cRECYCLED\NPROTECT\00060584.jCC) that cannot be scanned.

How can I get avast to scan these files? It will not repair, and I hesitate to delete them or put them in the chest because I am not certain what they are or do.

Any suggestions would be appreciated, thanks for your help in advance!

Evelyn

2

Incredimail entries are indicative of spyware infection. I’d suggest you run Ad-aware, MS AntiSpyware, etc. Avast isn’t designed to remove spyware. Good luck.

3

Do you use Norton SystemWorks? If so, did you try to remove protected files from the Recycle Bin?
Do you use Norton Antivirus?