Unable to Scan - maybe infected by Win32

Viruses and worms
1

Hey All! I am needing help and be warned I am don’t know anything about computers at all. I have searched the forums here and see alot of conversation about the trojan Win32.

Avast kept popping up with the warning that my system, or active memory had been infected by Win32: Trojan-gen {other}. I tried to understand the directions here and I am sure I did not do this right. Well I ran a virus scan in safe mode and could not delete or repair the files. I ran a scan again and I have the following files that can not be repaired, deleted, moved, renamed…nothing… ??? It gave me the file names that needed fixed and still could not get it fixed or removed.

Could these files be the ones infected???

What is my next step for getting this cleared up? I tried going VirusTotal to have the files scanned and it comes up with absolutely nothing. Like the files don’t exist. ???

Again, keep in mind I don’t know how to do alot of what you all show here…so please use layman’s terms…

TIA!
Andrea

2

I suggest:

  1. Disable System Restore and reenable it after step 3.
  2. Clean your temporary files.
  3. Schedule a boot time scanning with avast with archive scanning turned on.
  4. Use SUPERantispyware and/or Spyware Terminator to scan for spywares and trojans. If any infection is detected, better and safer is send the file to Quarantine than to simple delete than.
  5. Test your machine with anti-rootkit applications. I suggest avast! antirootkit or Trend Micro RootkitBuster.
  6. Make a HijackThis log to post here or, better, submit the RunScanner log to to on-line analysis.
  7. Immunize your system with SpywareBlaster or Windows Advanced Care.
  8. Check if you have insecure applications with Secunia Software Inspector.