unable to update automatically or manually

Avast Free Antivirus / Premium Security
1

Since I updated to version 2014-9-0-2008, I have been unable to update in any way! not automatically, not manually. When I try to update manually, I get “host unreachable”. I am unable to reach avast servers in order to update in any way.

How can I fix this?

2
  • use avastclear to remove the current install
  • download/install the latest version.

Let us know if this solved the problem.

3

In details:

I suggest an installation from scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. (Optional) If you want, save your avast! settings for later restoration (Settings > Maintenance > Back up).
  4. Uninstall avast! from Control Panel (if possible) and reboot.
  5. Run the avast! Uninstall Utility saved on 1 in and follow the instructions. Reboot Windows in Safe Mode, uninstall avast! and then reboot in Normal Mode again.
  6. Install avast! using the setup saved on 2. Register your free copy or add the license key for the paid versions. Boot.
  7. Check and post the results.

Please, be patient, boot when it’s said to boot…