unable to update database

Avast Free Antivirus / Premium Security
1

Everything running fine in the update area until yesterday. Continue to get error message “Access is Denied”. during “saving packages” mode the saving stops short of the full kb’s downloaded, then comes the error message.
tried uninstalling and reinstalling, however I got an error unable to install.
I reimaged back to an earlier time, avast back, ran virus,malware,spyware scans, Nothing found.
disabled firewall upon a restart still no updates.
I have 2 other computers and they update fine.
thanks for any help

2

Any previous A/V program installed in the past on this particular machine?

3

no, the previous one was CA from verizon, uninstalled it in DEC and installed Avast

4

Do you use a proxy for internet access?

5

proxy server setting are “use Explorer settings”
tested proxy server got an OK
tried updateing again still same error message
would log help?
Thank U for working on this

6

If you don’t use a proxy, try setting it to No proxy.

What is your OS ?

Are you running this from a limited user account ?

7

set to no Proxy, tested OK
WIN XP SP3
not limited user
able to send log if needed

8

Have you now tried a manual update (right click the avast ‘a’ icon, select Updating, iAVS Update), did it work ?

If you still get the permissions issue, access denied, is avast installed in the default location (C:\Program Files\Alwil Software\Avast4) ?

After trying the manual update, if that failed post the last 200-300 lines of the setup.log file, though I suspect it would just confirm the access denied problem.

9

update
I tried to update by downloading from Avast.com
downloaded file fine, Hit Run then got:
An error 5 (00000005)
has occured
Last performed operation was:
extracting files

10
If you still get the permissions issue, access denied, is avast installed in the default location (C:\Program Files\Alwil Software\Avast4) ?
11

Are you logged as an administrator?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

12

Avast is installed in C:\Program Files\Alwil Software\Avast4
it is Build Feb 2009 4.8.1335
the previous noted error occured when I tried to reinstall Avast

13

I am administrator
up until yesterday AM the auto update worked fine
see attachment
thanks

14 
07.04.2009	13:32:57.000	1239125577	general	Return code: 0x00000005 [Access is denied.]

Maybe there is a problem with your access rights and registry.
I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.
15

Uninstalled from safe mode
rebooted
used uninstaller in reg mode
rebooted
installed in safe mode
rebooted
ran scan
windows started
avast started
updated OK
really do not know why update stopped working, however w/ everybodies help
IT IS Working again
Thank You for the help
;D

16

You’re welcome, glad that things are working as they should now.