Hi,
some of you have indicated that an attempt to update to the latest version (5.0.507 at the of writing). Usually, the updater reports either of the following:
If you’re in a similar situation, please send me the file C:\Program Files\ALWIL Software\Avast5\Setup\setup.log - this will help us analyze what’s going on. You can send it to me by email, by simply clicking the envelope icon below my picture.
Thanks
Vlk
As requested the log from persistent “Package is broken” responses sent to you.
Best regards,
Alan
BTW,
please let me know if there is anything I can do to assist in problem determination.
Alan
I sent you an email - to start, please try cleaning up the temp folder
C:\WINDOWS\TEMP
and run the update again…
avast 5.0.507 successfully installed!
My thanks for the fast and successful response to this problem that is the hallmark of the dedicated avast team.
Alan
The problem should now be solved. Sorry for the inconvenience.
Updated now without ant problems.
Thanks for your trouble
Updated to 5.0.507
Restart. No problems.
Thank you.