I entered into a free trial period, and cancelled numerously within the free trail period. Yet AVAST still deducted an annual subscription fee, even after accepting my Un subscription. I want a refund immediately. The site is so un user friendly, you keep on going in circle to unsubscribe. When trying to change or delete my card details it was not possible, yet after the deduction it was suddenly possibly?
Truly unprofessional.
Hi marli3,
I’ve experienced a very similar situation with Avast and I’m currently working on documenting these cases more systematically. Your post really resonated with me because it describes exactly the same issues I’ve run into (cancellation confirmed, yet still charged; confusing unsubscribe process; payment details locked until after the deduction).
If you’re open to it, could you please reply here or send me a direct message through the forum? I’d like to exchange some details with you and, if possible, compare documents. This could help both of us strengthen our cases and build a clearer picture of what’s going on.
Thanks in advance,
Daniel