You could try a slightly different direction, e.g. contacting Sales
Sales change order details wrong email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow. Again using the 00000000 Order-ID as previously mentioned.
In that contact you could try giving a link back to this topic.
I have tried this technique before but it does not work.
I add in my message a text file and an image to illustrate my difficulties.
I think that the attachments are not read … I think above all that it is robots that answer me because the message is always the same (word for word), whether I try in English or in French…
Well I can’t say as an Avast User, but the link I gave should push it in a different direction (not specifically unsubscribe) but to modify the licenses you had. Plus doing it and giving a link back to this topic, is likely to give more information than you can give in the support ticket submission.
and why Jean-Pierre wouldn’t give here his last ticket ID (where it already has all the information)?
It wouldn’t be the first time that avast staff visits the forum (international part) or that the information is reported to them by a sworn evangelist.
@Jean-Pierre39
if you don’t use the same e-mail address on the forum as the one you used for BreachGuard and/or for your support contact, you should maybe indicate here the references of your contact with avast (ticket ID).
According to Avast, it was a typo in the email. However, BreachGuard appeared to be fine in my account without a typo … weird!
As the system automatically deleted the automatic subscription to Avast Premium Securitu and the VPN, the Avast team transformed my subscriptions into the Ultimate version … cool!