unsubsribe

Hello,

I do not seem to be able to unsubscribe my orders. They will end April 11 but I am not sure it will continue automatically. I find no way to end two subscriptions. I found a help page where it shows a tab ‘unsubscribe’ in the picture but on my own subscription page there is no such tab.

When I try to contact Avast, Request Help from Avast, I fill in all the boxes, it still says something is missing, and the message is not delivered.

All the help pages are in English which I do understand, somehow, but English is not my native language. when I subscribed to these 3 Avast products, al the text is in Finnish. Why is this so difficult? Is it so that people are forced to continue? Not that I am unsatisfied but I don’t need all of these right now.

Please help

Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don’t have an order # use 00000000 then explain your problem.

Thank you Bob3160,

This is exactly my problem, I cannot do this. I go to that page, fill in the blank, and then:
“Forget something? You’ve left some things blank”
But no, I did not! Only ‘attach files’ is blank but that is optional it says. ‘Optional’ meaning ‘not compulsory’, right?
So my ‘submit request’ is rejected, = it is grey, it does not work.

An additional problem comes that avast does not support my language. all the payment / order pages are in my language but the help pages are in English.
For instance, finding your Avars Order ID (Digital River) is very different from what is my page. I have tried every tilausnumero, kirjanpitonumero but even that did not help to send my ‘submit request’.

Please, I am 69 years old, not feeling very well, and this makes me even more stressed. Even trying to get some sense of the verification letters is a nightmare. Listening them is not much help as they are in English. Is cancelling my credit card the only way to get rid of avast orders (all 3) being automatically renewed? :cry:

I’ve reported this to Avast. Let’s see if that helps.

@ Helena49

Hello,

Please accept our apologies for any inconvenience caused.
I will send you a PM (Private Message) via this forum and help you resolve this issue.

Hello Avast Team and r@vast,

Thank you so much for your cooperation.
The problems are resolved to my satisfaction. I am grateful for the result. :slight_smile:

PS Actually I am also happy that it was not me being simply old and silly. ;D

Happy to help, you’re welcome.
There are quite a few of us old and silly folks around. :slight_smile: