Update download error

Avast Free Antivirus / Premium Security
1

Hi you all !
For the past few days, have been receiving a red hot notice on my computer screen indicating the impossibility of my poor hard-working computer to connect to download14.avast.com(69.93.98.186:80).
Is there a solution to this problem ?

2

What is your firewall ?
Does it allow avast.setup internet access ?

  • If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.
3

Does this occur at any time or just after making login?
How do you connect the Internet (dial-up, permanent connection…)?

4

Hi,
The error message today is “Unable to connect to download933.avast.com (74.54.25.114:80)”.

Am able to connect manually to “download933.avast.com” and to download the vpsupd.exe file. In which folder should this file be put ?

Below is part of the warning log.
05/09/2007 19:29:07 Standard 4293955875 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
05/09/2007 19:29:11 Standard 4293955875 An error has occured while attempting to update. Please check the logs.
06/09/2007 11:25:20 Standard 4293956323 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
06/09/2007 11:25:25 Standard 4293956323 An error has occured while attempting to update. Please check the logs.
06/09/2007 15:45:47 Standard 4293956323 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
06/09/2007 15:45:50 Standard 4293956323 An error has occured while attempting to update. Please check the logs.
06/09/2007 22:49:55 Standard 4293956323 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
06/09/2007 22:50:05 Standard 4293956323 An error has occured while attempting to update. Please check the logs.
07/09/2007 10:26:14 Standard 4293940159 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
07/09/2007 10:26:16 Standard 4293940159 An error has occured while attempting to update. Please check the logs.
07/09/2007 16:20:03 Standard 4293940159 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
07/09/2007 16:20:06 Standard 4293940159 An error has occured while attempting to update. Please check the logs.
08/09/2007 11:27:10 Standard 4293938913 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
08/09/2007 11:27:13 Standard 4293938913 An error has occured while attempting to update. Please check the logs.
08/09/2007 15:55:59 Standard 4293938913 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
08/09/2007 15:56:01 Standard 4293938913 An error has occured while attempting to update. Please check the logs.
08/09/2007 19:15:35 Standard 4293938913 Function setifaceUpdatePackages() has failed. Return code is 0x2000000A, dwRes is 2000000A.
08/09/2007 20:45:01 Standard 4293938913 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
08/09/2007 20:45:05 Standard 4293938913 An error has occured while attempting to update. Please check the logs.
09/09/2007 11:09:41 Standard 4293956185 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
09/09/2007 11:09:45 Standard 4293956185 An error has occured while attempting to update. Please check the logs.
09/09/2007 15:38:31 Standard 4293956185 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
09/09/2007 15:38:33 Standard 4293956185 An error has occured while attempting to update. Please check the logs.

Below is a typical part of the setup log.
08.09.2007 10:41:21.000 1189240881 package ERROR:HttpGetWininet, catch returned 0x00002EE7
08.09.2007 10:41:21.000 1189240881 general InvalidateCurrent: invalidated server ‘Download55 AVAST server’ from ‘main’
08.09.2007 10:41:21.000 1189240881 general SelectCurrent: selected server ‘Download912 AVAST server’ from ‘main’
08.09.2007 10:41:21.000 1189240881 package GetPackages - set proxy for inet
08.09.2007 10:41:21.000 1189240881 internet SYNCER: Type: use IE settings
08.09.2007 10:41:21.000 1189240881 internet SYNCER: Auth: another authentication, use WinInet
08.09.2007 10:41:23.000 1189240883 package HttpGetWininet(http://download912.avast.com/iavs4x/servers.def.vpu)
08.09.2007 10:41:23.000 1189240883 package Not using NTLM
08.09.2007 10:41:52.000 1189240912 package ERROR:HttpGetWininet, catch returned 0x00002EE7
08.09.2007 10:41:52.000 1189240912 general InvalidateCurrent: invalidated server ‘Download912 AVAST server’ from ‘main’
08.09.2007 10:41:52.000 1189240912 general SelectCurrent: selected server ‘Download918 AVAST server’ from ‘main’
08.09.2007 10:41:52.000 1189240912 package GetPackages - set proxy for inet
08.09.2007 10:41:52.000 1189240912 internet SYNCER: Type: use IE settings
08.09.2007 10:41:52.000 1189240912 internet SYNCER: Auth: another authentication, use WinInet
08.09.2007 10:41:54.000 1189240914 package HttpGetWininet(http://download918.avast.com/iavs4x/servers.def.vpu)
08.09.2007 10:41:54.000 1189240914 package Not using NTLM

Furthermore, I do not have a firewall.

What should I do in order to enable automatic update ?

Thanks for your suggestions.

5

Anyone… just run it for manual updating.

If you search the board for 0x00002EE7 keyword, won’t you find anything related to your problem?

6

Hi,
No, there is unfortunately nothing on the board about keyword 0x00002EE7.

7

Nothing ??? I found quite some threads about it.

Also check:

  1. If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months. I hope you haven’t bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

  2. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  3. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).

  4. Also you can try changing update service’s login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

8

Hi

I too have been getting the same error message for different updates. My Avast 4.7 keeps trying to update but I get the mesage ‘cannot connect to server’ and the big red box saying ‘Error Downloading’. This driving me nuts as I have only just put Avast on my system. I do not appear to have a firewall in place even though I am using Windows XP.

Any help would be gratefully recieved.

Piko

9

Did you try all the steps I’ve posted before?
Which is your avast, Home or Professional?
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

10

Hi,

  1. I have a HOME subscription, less than 14 months old.
  2. I do not have a firewall (which one for free would you recommend ?
  3. The proxy settings are automatic detection (use the parameters of Internet Explorer)
    The proxy server test for download of the file servers.defyields no download.
    Switching to No proxy : Impossible to connect with these settings.
    The browser is not set to work offline.
  4. The computer does not have the services.mscfile.
  5. Am sending some 150 lines of the log in separate message.
  6. I have recently begun to use Firefox as my default browser. Could that be the cause of the problem ?

Thanks for your suggestions.

11

Hi,
Here are the lines of the log.

[b]12.09.2007 16:53:11.000 1189608791 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:53:11.000 1189608791 general InvalidateCurrent: invalidated server ‘Download100 AVAST server’ from ‘main’
12.09.2007 16:53:11.000 1189608791 general SelectCurrent: selected server ‘Download107 AVAST server’ from ‘main’
12.09.2007 16:53:11.000 1189608791 package GetPackages - set proxy for inet
12.09.2007 16:53:11.000 1189608791 internet SYNCER: Type: use IE settings
12.09.2007 16:53:11.000 1189608791 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:53:13.000 1189608793 package HttpGetWininet(http://download107.avast.com/iavs4x/servers.def.vpu)
12.09.2007 16:53:13.000 1189608793 package Not using NTLM
12.09.2007 16:53:43.000 1189608823 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:53:43.000 1189608823 general InvalidateCurrent: invalidated server ‘Download107 AVAST server’ from ‘main’
12.09.2007 16:53:43.000 1189608823 general SelectCurrent: selected server ‘Download62 AVAST server’ from ‘main’
12.09.2007 16:53:43.000 1189608823 package GetPackages - set proxy for inet
12.09.2007 16:53:43.000 1189608823 internet SYNCER: Type: use IE settings
12.09.2007 16:53:43.000 1189608823 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:53:45.000 1189608825 package HttpGetWininet(http://download62.avast.com/iavs4x/servers.def.vpu)
12.09.2007 16:53:45.000 1189608825 package Not using NTLM
12.09.2007 16:54:14.000 1189608854 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:54:14.000 1189608854 general InvalidateCurrent: invalidated server ‘Download62 AVAST server’ from ‘main’
12.09.2007 16:54:14.000 1189608854 general SelectCurrent: selected server ‘Download907 AVAST server’ from ‘main’
12.09.2007 16:54:14.000 1189608854 package GetPackages - set proxy for inet
12.09.2007 16:54:14.000 1189608854 internet SYNCER: Type: use IE settings
12.09.2007 16:54:14.000 1189608854 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:54:16.000 1189608856 package HttpGetWininet(http://download907.avast.com/iavs4x/servers.def.vpu)
12.09.2007 16:54:16.000 1189608856 package Not using NTLM
12.09.2007 16:54:45.000 1189608885 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:54:45.000 1189608885 general InvalidateCurrent: invalidated server ‘Download907 AVAST server’ from ‘main’
12.09.2007 16:54:45.000 1189608885 general SelectCurrent: selected server ‘Download202 AVAST server’ from ‘main’
12.09.2007 16:54:45.000 1189608885 package GetPackages - set proxy for inet
12.09.2007 16:54:45.000 1189608885 internet SYNCER: Type: use IE settings
12.09.2007 16:54:45.000 1189608885 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:54:47.000 1189608887 package HttpGetWininet(http://download202.avast.com/iavs4x/servers.def.vpu)
12.09.2007 16:54:47.000 1189608887 package Not using NTLM
12.09.2007 16:55:16.000 1189608916 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:55:16.000 1189608916 general InvalidateCurrent: invalidated server ‘Download202 AVAST server’ from ‘main’
12.09.2007 16:55:16.000 1189608916 general SelectCurrent: selected server ‘Download938 AVAST server’ from ‘main’
12.09.2007 16:55:16.000 1189608916 package GetPackages - set proxy for inet
12.09.2007 16:55:16.000 1189608916 internet SYNCER: Type: use IE settings
12.09.2007 16:55:16.000 1189608916 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:55:18.000 1189608918 package HttpGetWininet(http://download938.avast.com/iavs4x/servers.def.vpu)
12.09.2007 16:55:18.000 1189608918 package Not using NTLM
12.09.2007 16:55:48.000 1189608948 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:55:48.000 1189608948 general InvalidateCurrent: invalidated server ‘Download938 AVAST server’ from ‘main’
12.09.2007 16:55:48.000 1189608948 general SelectCurrent: unable to find any suitable server in ‘main’
12.09.2007 16:55:48.000 1189608948 internet tried 166 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
12.09.2007 16:55:48.000 1189608948 file GetNewerStampedFile:GetFileWithRetry failed: C:\windows\TEMP_av_proI.tm~a83679\onefile, servers.def.vpu, error: 0x20000004
12.09.2007 16:55:48.000 1189608948 package Download servers.def, servers.def.vpu failed with error 0x20000004.
12.09.2007 16:55:48.000 1189608948 package HttpGetWininet(http://download938.avast.com/iavs4x/servers.def.stamp)
12.09.2007 16:55:48.000 1189608948 package Not using NTLM
12.09.2007 16:56:17.000 1189608977 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:56:17.000 1189608977 package HttpGetWininet(http://download938.avast.com/iavs4x/servers.def)
12.09.2007 16:56:17.000 1189608977 package Not using NTLM
12.09.2007 16:56:46.000 1189609006 package ERROR:HttpGetWininet, catch returned 0x00002EE7
12.09.2007 16:56:46.000 1189609006 general InvalidateCurrent: invalidated server ‘Download938 AVAST server’ from ‘main’
12.09.2007 16:56:46.000 1189609006 general SelectCurrent: unable to find any suitable server in ‘main’
12.09.2007 16:56:46.000 1189609006 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
12.09.2007 16:56:46.000 1189609006 file GetNewerStampedFile:GetFileWithRetry failed: C:\windows\TEMP_av_proI.tm~a83679\onefile, servers.def, error: 0x20000004
12.09.2007 16:56:46.000 1189609006 package Tried to download servers.def but failed with error 0x20000004.
12.09.2007 16:56:46.000 1189609006 general Err:Cannot connect to download938.avast.com (74.54.25.50:80).
12.09.2007 16:56:46.000 1189609006 package Transferred files: 0
12.09.2007 16:56:46.000 1189609006 package Transferred bytes: 0
12.09.2007 16:56:46.000 1189609006 package Transfer time: 0 ms
12.09.2007 16:56:46.000 1189609006 file NeedReboot=false
12.09.2007 16:56:46.000 1189609006 general Return code: 0x20000004 [Cannot connect to download938.avast.com (74.54.25.50:80).]
12.09.2007 16:56:46.000 1189609006 general Stopped: 12.09.2007, 16:56:46

12.09.2007 16:56:47.000 1189609007 general Started: 12.09.2007, 16:56:47
12.09.2007 16:56:47.000 1189609007 general Running setup_av_pro-405 (1029)
12.09.2007 16:56:47.000 1189609007 system Operating system: Windows98 ver 4.10, build 2222 [ A ]
12.09.2007 16:56:47.000 1189609007 system Computer WinName: PRINCIPAL
12.09.2007 16:56:47.000 1189609007 system Windows Net User: Standard
12.09.2007 16:56:47.000 1189609007 general Cmdline: /stopstat /verysilent /noreboot
12.09.2007 16:56:47.000 1189609007 general Operation set to INST_OP_[16]
12.09.2007 16:56:47.000 1189609007 general Old version: 405 (1029)
12.09.2007 16:56:47.000 1189609007 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2007 16:56:47.000 1189609007 internet SYNCER: Type: use IE settings
12.09.2007 16:56:47.000 1189609007 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 16:56:47.000 1189609007 package Part prg_av_pro-405 is installed
12.09.2007 16:56:47.000 1189609007 package Part vps-77300 is installed
12.09.2007 16:56:47.000 1189609007 package Part news-4b is installed
12.09.2007 16:56:47.000 1189609007 package Part setup_av_pro-405 is installed
12.09.2007 16:56:47.000 1189609007 package Part jrog-11 is installed
12.09.2007 16:56:47.000 1189609007 general Old version: 405 (1029)
12.09.2007 16:56:47.000 1189609007 package Transferred files: 0
12.09.2007 16:56:47.000 1189609007 package Transferred bytes: 0
12.09.2007 16:56:47.000 1189609007 package Transfer time: 0 ms
12.09.2007 16:56:47.000 1189609007 file NeedReboot=false
12.09.2007 16:56:47.000 1189609007 general Return code: 0x20000001 [Nothing done]
12.09.2007 16:56:47.000 1189609007 general Stopped: 12.09.2007, 16:56:47

12.09.2007 17:09:52.000 1189609792 general Started: 12.09.2007, 17:09:52
12.09.2007 17:09:52.000 1189609792 general Running setup_av_pro-405 (1029)
12.09.2007 17:09:52.000 1189609792 system Operating system: Windows98 ver 4.10, build 2222 [ A ]
12.09.2007 17:09:52.000 1189609792 system Computer WinName: PRINCIPAL
12.09.2007 17:09:52.000 1189609792 system Windows Net User: Standard
12.09.2007 17:09:52.000 1189609792 general Cmdline: /showsummary /silent /noreboot
12.09.2007 17:09:52.000 1189609792 general Operation set to INST_OP_[17]
12.09.2007 17:09:52.000 1189609792 general Old version: 405 (1029)
12.09.2007 17:09:52.000 1189609792 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
12.09.2007 17:09:52.000 1189609792 internet SYNCER: Type: use IE settings
12.09.2007 17:09:52.000 1189609792 internet SYNCER: Auth: another authentication, use WinInet
12.09.2007 17:09:52.000 1189609792 package Part prg_av_pro-405 is installed
12.09.2007 17:09:52.000 1189609792 package Part vps-77300 is installed
12.09.2007 17:09:52.000 1189609792 package Part news-4b is installed
12.09.2007 17:09:52.000 1189609792 package Part setup_av_pro-405 is installed
12.09.2007 17:09:52.000 1189609792 package Part jrog-11 is installed
12.09.2007 17:09:52.000 1189609792 general Old version: 405 (1029)
12.09.2007 17:10:29.000 1189609829 package Transferred files: 0
12.09.2007 17:10:29.000 1189609829 package Transferred bytes: 0
12.09.2007 17:10:29.000 1189609829 package Transfer time: 0 ms
12.09.2007 17:10:29.000 1189609829 file NeedReboot=false
12.09.2007 17:10:29.000 1189609829 general Return code: 0x20000001 [Nothing done]
12.09.2007 17:10:29.000 1189609829 general Stopped: 12.09.2007, 17:10:29[/b]

12

Good.

Comodo or PcTools.

This is strange… are you using any filter? a content filter? an annonimizer? any proxy application?

Ok.

No. Tons of users here, I’m right now, use Firefox.

13

Hi,
Am not using any filter or an annonimizer or a proxy application.
Would an appropriate solution be to uninstall the Avast program, then to reinstall it again ?

14

I am using the Avast 4.7 Professional
Log detail:
13.09.2007 07:22:30.000 1189664550 package GetPackages - set proxy for inet
13.09.2007 07:22:30.000 1189664550 internet SYNCER: Type: use IE settings
13.09.2007 07:22:30.000 1189664550 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:32.000 1189664552 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:32.000 1189664552 general InvalidateCurrent: invalidated server ‘Download22 AVAST server’ from ‘main’
13.09.2007 07:22:32.000 1189664552 general SelectCurrent: selected server ‘Download36 AVAST server’ from ‘main’
13.09.2007 07:22:32.000 1189664552 package GetPackages - set proxy for inet
13.09.2007 07:22:32.000 1189664552 internet SYNCER: Type: use IE settings
13.09.2007 07:22:32.000 1189664552 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:34.000 1189664554 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:34.000 1189664554 general InvalidateCurrent: invalidated server ‘Download36 AVAST server’ from ‘main’
13.09.2007 07:22:34.000 1189664554 general SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
13.09.2007 07:22:34.000 1189664554 package GetPackages - set proxy for inet
13.09.2007 07:22:34.000 1189664554 internet SYNCER: Type: use IE settings
13.09.2007 07:22:34.000 1189664554 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:36.000 1189664556 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:36.000 1189664556 general InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
13.09.2007 07:22:36.000 1189664556 general SelectCurrent: selected server ‘Download913 AVAST server’ from ‘main’
13.09.2007 07:22:36.000 1189664556 package GetPackages - set proxy for inet
13.09.2007 07:22:36.000 1189664556 internet SYNCER: Type: use IE settings
13.09.2007 07:22:36.000 1189664556 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:38.000 1189664558 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:38.000 1189664558 general InvalidateCurrent: invalidated server ‘Download913 AVAST server’ from ‘main’
13.09.2007 07:22:38.000 1189664558 general SelectCurrent: selected server ‘Download44 AVAST server’ from ‘main’
13.09.2007 07:22:38.000 1189664558 package GetPackages - set proxy for inet
13.09.2007 07:22:38.000 1189664558 internet SYNCER: Type: use IE settings
13.09.2007 07:22:38.000 1189664558 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:40.000 1189664560 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:40.000 1189664560 general InvalidateCurrent: invalidated server ‘Download44 AVAST server’ from ‘main’
13.09.2007 07:22:40.000 1189664560 general SelectCurrent: selected server ‘Download67 AVAST server’ from ‘main’
13.09.2007 07:22:40.000 1189664560 package GetPackages - set proxy for inet
13.09.2007 07:22:40.000 1189664560 internet SYNCER: Type: use IE settings
13.09.2007 07:22:40.000 1189664560 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:42.000 1189664562 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:42.000 1189664562 general InvalidateCurrent: invalidated server ‘Download67 AVAST server’ from ‘main’
13.09.2007 07:22:42.000 1189664562 general SelectCurrent: unable to find any suitable server in ‘main’
13.09.2007 07:22:42.000 1189664562 internet tried 166 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
13.09.2007 07:22:42.000 1189664562 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a01860\onefile, servers.def.vpu, error: 0x20000004
13.09.2007 07:22:43.000 1189664563 package Download servers.def, servers.def.vpu failed with error 0x20000004.
13.09.2007 07:22:43.000 1189664563 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:43.000 1189664563 package ERROR:HttpGetWininet, catch returned 0x00002EFD
13.09.2007 07:22:43.000 1189664563 general InvalidateCurrent: invalidated server ‘Download67 AVAST server’ from ‘main’
13.09.2007 07:22:43.000 1189664563 general SelectCurrent: unable to find any suitable server in ‘main’
13.09.2007 07:22:43.000 1189664563 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
13.09.2007 07:22:43.000 1189664563 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a01860\onefile, servers.def, error: 0x20000004
13.09.2007 07:22:43.000 1189664563 package Tried to download servers.def but failed with error 0x20000004.
13.09.2007 07:22:44.000 1189664564 general Err:Cannot connect to download67.avast.com (67.19.1.34:80).
13.09.2007 07:22:44.000 1189664564 package Transferred files: 0
13.09.2007 07:22:44.000 1189664564 package Transferred bytes: 0
13.09.2007 07:22:44.000 1189664564 package Transfer time: 0 ms
13.09.2007 07:22:45.000 1189664565 file NeedReboot=false
13.09.2007 07:22:45.000 1189664565 general Return code: 0x20000004 [Cannot connect to download67.avast.com (67.19.1.34:80).]
13.09.2007 07:22:45.000 1189664565 general Stopped: 13.09.2007, 07:22:45

13.09.2007 07:22:52.000 1189664572 general Started: 13.09.2007, 07:22:52
13.09.2007 07:22:52.000 1189664572 general Running setup_av_pro-413 (1043)
13.09.2007 07:22:52.000 1189664572 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
13.09.2007 07:22:52.000 1189664572 system Computer WinName: CH1
13.09.2007 07:22:52.000 1189664572 system Windows Net User: SYSTEM
13.09.2007 07:22:52.000 1189664572 general Cmdline: /stopstat /verysilent /noreboot
13.09.2007 07:22:52.000 1189664572 general Operation set to INST_OP_[16]
13.09.2007 07:22:52.000 1189664572 general Old version: 413 (1043)
13.09.2007 07:22:52.000 1189664572 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2007 07:22:52.000 1189664572 internet SYNCER: Type: use IE settings
13.09.2007 07:22:52.000 1189664572 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:22:52.000 1189664572 package Part prg_av_pro-413 is installed
13.09.2007 07:22:52.000 1189664572 package Part vps-77303 is installed
13.09.2007 07:22:52.000 1189664572 package Part news-4b is installed
13.09.2007 07:22:52.000 1189664572 package Part setup_av_pro-413 is installed
13.09.2007 07:22:52.000 1189664572 package Part jrog-16 is installed
13.09.2007 07:22:52.000 1189664572 general Old version: 413 (1043)
13.09.2007 07:22:52.000 1189664572 package Transferred files: 0
13.09.2007 07:22:52.000 1189664572 package Transferred bytes: 0
13.09.2007 07:22:52.000 1189664572 package Transfer time: 0 ms
13.09.2007 07:22:52.000 1189664572 file NeedReboot=false
13.09.2007 07:22:52.000 1189664572 general Return code: 0x20000001 [Nothing done]
13.09.2007 07:22:52.000 1189664572 general Stopped: 13.09.2007, 07:22:52

13.09.2007 07:23:59.000 1189664639 general Started: 13.09.2007, 07:23:59
13.09.2007 07:23:59.000 1189664639 general Running setup_av_pro-413 (1043)
13.09.2007 07:23:59.000 1189664639 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
13.09.2007 07:23:59.000 1189664639 system Computer WinName: CH1
13.09.2007 07:23:59.000 1189664639 system Windows Net User: CH1\Simon
13.09.2007 07:23:59.000 1189664639 general Cmdline: /showsummary /silent /noreboot
13.09.2007 07:23:59.000 1189664639 general Operation set to INST_OP_[17]
13.09.2007 07:23:59.000 1189664639 general Old version: 413 (1043)
13.09.2007 07:23:59.000 1189664639 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
13.09.2007 07:23:59.000 1189664639 internet SYNCER: Type: use IE settings
13.09.2007 07:23:59.000 1189664639 internet SYNCER: Auth: another authentication, use WinInet
13.09.2007 07:23:59.000 1189664639 package Part prg_av_pro-413 is installed
13.09.2007 07:23:59.000 1189664639 package Part vps-77303 is installed
13.09.2007 07:23:59.000 1189664639 package Part news-4b is installed
13.09.2007 07:23:59.000 1189664639 package Part setup_av_pro-413 is installed
13.09.2007 07:23:59.000 1189664639 package Part jrog-16 is installed
13.09.2007 07:23:59.000 1189664639 general Old version: 413 (1043)
13.09.2007 07:24:01.000 1189664641 package Transferred files: 0
13.09.2007 07:24:01.000 1189664641 package Transferred bytes: 0
13.09.2007 07:24:01.000 1189664641 package Transfer time: 0 ms
13.09.2007 07:24:01.000 1189664641 file NeedReboot=false
13.09.2007 07:24:01.000 1189664641 general Return code: 0x20000001 [Nothing done]
13.09.2007 07:24:01.000 1189664641 general Stopped: 13.09.2007, 07:24:01

Thanks, Piko.

15

Piko, searching the board for 0x00002EFD you will see a lot of info about updates errors.
Will any of them be useful in your case?