I’ve been using Avast for about three weeks. All seems to be well, but I’m getting an error, and can’t correct it. Can somone please help me. Thanks ya’ll!
Here’s the error message:
[b]Information about current update:
Last encountered error: Cannot connect to download14.avast.com (unknown:80).
Total time: 49 s[/b]
Are you using some kind of a personal firewall?
What operating system do you have?
I have Norton Firewall, but not only did I add Avist to be accepted, I have also turned it off. I just tried to update again and got a totally different message.
I have Windows XP Intel Petntium Celeron 80 GB with Cable connection.
Here’s the latest message this mornin;.
Information about current update
30 s
Does this mean it did update??? :-\
:o Oh Gosh - what is up here - now Avast can’t connect to server when I’m clearly on line…wwwhhheeewwwww - what can I do? Somoene please help me?
I sent an email a few days ago to support but have not gotten a reply…this is really my last resort here… 
Seems like someone/something is blocking the avast updater (process called “avast.setup”) from accessing the Internet.
Are you sure the personal firewall is completely shut off? Firewall would an obvious cause of the problem…
Thanks
Vlk
Into the firewall settings, the following programs should be allowed to connect:
ashServ.exe (avast! antivirus service)
ashWebSv.exe (avast! Web Scanner) (allow server rights)
ashMaiSv.exe (avast! e-Mail Scanner Service) (allow email rights)
ashUpdSv.exe (avast! Update Service)
avast.setup (avast! Update executable)
I went to ‘my computer’ went to ‘firewall’ and turned it off. Ya know where is says (Not Recommended) ← scary thought 
Then I tried to update it. Still had error.
I know it installed when I did it, the icon clearly shows it’s running and for how long (when I click on the icon on the toolbar of course).
I’m not a wiz at this stuff by any means and don’t do much other than emails and stuff - but I want to be sure I’m protected.
Any other suggestions? I sure appreciate you helping with this.
Hey Tech -
I’ll try that and see what happens…thanks for the info -
Okay Tech, and anyone else who reads this, I’m about to give away that I’m a blonde…
The programs you listed that should be allowed are not showing up in the firewall screen as programs to allow. So obviously I’ll need to enter them…but where? There’s no place to allow that. It does however allow me to mark Avast as allowed, which of course I’ve done that.
And so you know, the reasons why I know about the messages is 1) The system tried to do an automatic update and came up with the error message. 2) I rcvd a warning message that my anti-virus program may not be updated.
Okay ya’ll… … what’s a girl to do- now? 
I do not use (and I’ll never use ;D) Norton Firewall. So I can’t help you with a screenshot.
Anyway, can you manually ask for an update?
Right click the ‘a’ blue icon, go to update and choose ‘Program’ to see what you get…
If Norton Firewall asks for connection (specially avast.setup), allow it 8)
Do you have the Nortons PDF file on how to use the firewall you could download it
Right click as instructed -
Meesage:
Downloading Packages
Error: Can not connect to server.
follwed by
(Unknown 80)
Cannot connect to download16.avast.com
Okay - what now? :
By the way, I’m clearly on line right now…I have cable connection…
Here is what I have: A LOT OF FAILED STUFF???
26.05.2005 10:26:28 general: Started: 26.05.2005, 10:26:28
26.05.2005 10:26:28 general: Running setup_av_pro-28c (652)
26.05.2005 10:26:28 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
26.05.2005 10:26:28 system: Computer WinName: HOMECOMPUTER
26.05.2005 10:26:28 system: Windows Net User: HOMECOMPUTER\Compaq_Owner
26.05.2005 10:26:28 general: Cmdline: /downloadpkgs /noreboot /silent /progress
26.05.2005 10:26:28 general: DldSrc set to inet
26.05.2005 10:26:28 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
26.05.2005 10:26:28 general: Old version: 28c (652)
26.05.2005 10:26:28 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
26.05.2005 10:26:28 system: Computer DnsName: HomeComputer
26.05.2005 10:26:28 system: Computer Ip Addr: 70.189.33.161
26.05.2005 10:26:28 internet: SYNCER: Type: 1
26.05.2005 10:26:28 internet: SYNCER: Auth: 2
26.05.2005 10:26:28 package: Part prg_av_pro-28c is installed
26.05.2005 10:26:28 package: Part vps-51602 is installed
26.05.2005 10:26:28 package: Part news-42 is installed
26.05.2005 10:26:28 package: Part setup_av_pro-28c is installed
26.05.2005 10:26:28 general: Old version: 28c (652)
26.05.2005 10:26:29 file: SetExistingFilesBitmap: 699->136->136
26.05.2005 10:26:29 general: GUID: ff1c6b08-1fc2-4a84-806d-8ee76eaec72a
HERE’S THE BOTTOM HALF:
26.05.2005 10:26:29 general: Server definition(s) loaded for ‘main’: 19 (maintenance:0)
26.05.2005 10:26:29 general: SelectCurrent: selected server ‘Download6 AVAST server’ from ‘main’
26.05.2005 10:26:29 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
26.05.2005 10:26:29 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
26.05.2005 10:26:29 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
26.05.2005 10:26:29 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
26.05.2005 10:26:29 general: progress thread start
26.05.2005 10:26:29 general: progress start - 1
26.05.2005 10:26:29 general: progress start - 2
26.05.2005 10:26:30 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:30 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:31 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:31 general: InvalidateCurrent: invalidated server ‘Download6 AVAST server’ from ‘main’
26.05.2005 10:26:31 general: SelectCurrent: selected server ‘Download15 AVAST server’ from ‘main’
26.05.2005 10:26:31 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
26.05.2005 10:26:33 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:33 general: InvalidateCurrent: invalidated server ‘Download15 AVAST server’ from ‘main’
26.05.2005 10:26:33 general: SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
26.05.2005 10:26:33 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
26.05.2005 10:26:35 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:35 general: InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
26.05.2005 10:26:35 general: SelectCurrent: selected server ‘Download5 AVAST server’ from ‘main’
26.05.2005 10:26:35 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
26.05.2005 10:26:37 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:37 general: InvalidateCurrent: invalidated server ‘Download5 AVAST server’ from ‘main’
26.05.2005 10:26:37 general: SelectCurrent: selected server ‘Download13 AVAST server’ from ‘main’
26.05.2005 10:26:37 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
26.05.2005 10:26:39 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:39 general: InvalidateCurrent: invalidated server ‘Download13 AVAST server’ from ‘main’
26.05.2005 10:26:39 general: SelectCurrent: selected server ‘Download3 AVAST server’ from ‘main’
26.05.2005 10:26:39 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
26.05.2005 10:26:41 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:41 general: InvalidateCurrent: invalidated server ‘Download3 AVAST server’ from ‘main’
26.05.2005 10:26:41 general: SelectCurrent: selected server ‘Download14 AVAST server’ from ‘main’
26.05.2005 10:26:41 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
26.05.2005 10:26:43 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:43 general: InvalidateCurrent: invalidated server ‘Download14 AVAST server’ from ‘main’
26.05.2005 10:26:43 general: SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
26.05.2005 10:26:43 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
26.05.2005 10:26:45 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:45 general: InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
26.05.2005 10:26:45 general: SelectCurrent: selected server ‘Download18 AVAST server’ from ‘main’
26.05.2005 10:26:45 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
26.05.2005 10:26:47 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:47 general: InvalidateCurrent: invalidated server ‘Download18 AVAST server’ from ‘main’
26.05.2005 10:26:47 general: SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
26.05.2005 10:26:47 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
26.05.2005 10:26:49 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:49 general: InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
26.05.2005 10:26:49 general: SelectCurrent: selected server ‘Download4 AVAST server’ from ‘main’
26.05.2005 10:26:49 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
26.05.2005 10:26:51 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:51 general: InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
26.05.2005 10:26:51 general: SelectCurrent: selected server ‘Download7 AVAST server’ from ‘main’
26.05.2005 10:26:51 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 11
26.05.2005 10:26:53 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:53 general: InvalidateCurrent: invalidated server ‘Download7 AVAST server’ from ‘main’
26.05.2005 10:26:53 general: SelectCurrent: selected server ‘Download9 AVAST server’ from ‘main’
26.05.2005 10:26:53 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 12
26.05.2005 10:26:55 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:55 general: InvalidateCurrent: invalidated server ‘Download9 AVAST server’ from ‘main’
26.05.2005 10:26:55 general: SelectCurrent: selected server ‘Download10 AVAST server’ from ‘main’
26.05.2005 10:26:55 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 13
26.05.2005 10:26:57 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:26:57 general: InvalidateCurrent: invalidated server ‘Download10 AVAST server’ from ‘main’
26.05.2005 10:26:57 general: SelectCurrent: selected server ‘Secondary ASW server’ from ‘main’
26.05.2005 10:26:57 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 14
26.05.2005 10:27:01 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:27:01 general: InvalidateCurrent: invalidated server ‘Secondary ASW server’ from ‘main’
26.05.2005 10:27:01 general: SelectCurrent: selected server ‘Download8 AVAST server’ from ‘main’
26.05.2005 10:27:01 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 15
26.05.2005 10:27:03 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:27:03 general: InvalidateCurrent: invalidated server ‘Download8 AVAST server’ from ‘main’
26.05.2005 10:27:03 general: SelectCurrent: selected server ‘Download17 AVAST server’ from ‘main’
26.05.2005 10:27:03 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 16
26.05.2005 10:27:05 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:27:05 general: InvalidateCurrent: invalidated server ‘Download17 AVAST server’ from ‘main’
26.05.2005 10:27:05 general: SelectCurrent: selected server ‘Download11 AVAST server’ from ‘main’
26.05.2005 10:27:05 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 17
26.05.2005 10:27:07 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:27:07 general: InvalidateCurrent: invalidated server ‘Download11 AVAST server’ from ‘main’
26.05.2005 10:27:07 general: SelectCurrent: selected server ‘Download16 AVAST server’ from ‘main’
26.05.2005 10:27:07 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 18
26.05.2005 10:27:09 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
26.05.2005 10:27:09 general: InvalidateCurrent: invalidated server ‘Download16 AVAST server’ from ‘main’
26.05.2005 10:27:09 general: SelectCurrent: unable to find any suitable server in ‘main’
26.05.2005 10:27:09 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 19
26.05.2005 10:27:09 internet: tried 19 servers to get file ‘servers.def’, but failed (0x20000004)
26.05.2005 10:27:09 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp_av_proI.tm~a03844\onefile, servers.def, error: 0x20000004
26.05.2005 10:27:09 package: Tried to download servers.def but failed with error 0x20000004.
26.05.2005 10:27:09 general: progress end - 1
26.05.2005 10:27:09 general: progress end - 0
26.05.2005 10:27:09 general: progress thread end
26.05.2005 10:27:09 general: Err:Cannot connect to download16.avast.com (unknown:80).
Better will be:
If the update fails, go to the log again, copy it all and post here.
Deleted all of that and tried to update- got this in that file now…
5/27/2005 9:45:26 AM Compaq_Owner 3092 Function setifaceUpdatePackages() has failed. Return code is 0x000004C7, dwRes is 000004C7.
now what can I do? :-\
Were you disable Norton firewall or not?
For any reason, something is blocking avast update :-\ 
I have disabled it, I have permitted avast----- I will disable again and try to get update— and let you know what happens.
I really do appreaciate your help with this…I hope to fix this soon though —I feel so…exposed… :-[
Disabled fire wall totally - and got message - again can not connect to server and…
information about current update:
Total time: 45 s
??? :-\ :-[ ??? :
27.05.2005 09:58:59 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
27.05.2005 09:58:59 general: InvalidateCurrent: invalidated server ‘Download4 AVAST server’ from ‘main’
27.05.2005 09:58:59 general: SelectCurrent: unable to find any suitable server in ‘main’
27.05.2005 09:58:59 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 19
27.05.2005 09:58:59 internet: tried 19 servers to get file ‘servers.def’, but failed (0x20000004)
27.05.2005 09:58:59 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp_av_proI.tm~a02464\onefile, servers.def, error: 0x20000004
27.05.2005 09:58:59 package: Tried to download servers.def but failed with error 0x20000004.
27.05.2005 09:58:59 general: progress end - 1
27.05.2005 09:58:59 general: progress end - 0
27.05.2005 09:58:59 general: progress thread end
27.05.2005 09:58:59 general: Err:Cannot connect to download4.avast.com (unknown:80).
Cajungirl, replace your file servers.def with the one I’m adding here and try again…
\Setup\servers.def
Donwload the servers.txt file I’m adding here, rename it to servers.def and overwrite yours.