Update Problem: the stub cannot run installer/updater executable

system · September 30, 2016, 10:47am

Hello there,

coming from the german board here because my error is not that known in Germany Here’s the thing:

When I tried to update my avast free (12.1.3076.11 / Windows 7, 32-bit Home Premium) nothing happens. It just stopped at “initializing”.
When I closed the window the error “failed to load language dll” appeared.

I tried to repair avast which didn’t work. I tried to remove it with AvastClear but then “the stub cannot run installer/updater executable” appeared.

So I did the things told in thread “Logs to assist in cleaning malware”. Everything worked ONLY the last one (aswMBR.exe) didn’t work. It started to scan but at one point there comes the error “Avast! Antirootkit didn’t work anymore” and I can only shut down the whole programm… BUT I’ve uploaded the other scans…

Maybe somebody can help me?!

Many thanks in advance!

system · October 2, 2016, 3:54pm

Can anyone help me? :-\ :-\ :-\

TwinHeadedEagle · October 2, 2016, 4:06pm

Hallo!

I will need new set of FRST reports. Before running it please rename it to FRSTEnglish

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition.txt option is checked.

http://i67.tinypic.com/2873ryc.png

[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

system · October 2, 2016, 4:29pm

Hello there
Thx for the answer

Haha, sure… I’ve changed it to english
Here are my logs!

TwinHeadedEagle · October 2, 2016, 4:57pm

It seems you have some serious issues with your PC.

Error: (10/02/2016 06:28:39 PM) (Source: atapi) (EventID: 11) (User: ) Description: Der Treiber hat einen Controllerfehler auf \Device\Ide\IdePort3 gefunden.

Let’s perform check disk:

Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png
on your keyboard. Type cmd and right click >> Run as Administrator.

[*]Copy/Enter the command below and press Enter:

chkdsk C: > %userprofile%\Desktop\checkdiskreport.txt

[*]Wait for it to finish. You should find checkdiskreport.txt on your Desktop that you need to attach in your next reply.

system · October 2, 2016, 5:39pm

Oh no…

Here’s my log:

TwinHeadedEagle · October 2, 2016, 8:15pm

Please run Check Disk one more time, but now type only this:

chkdsk C: /R

Confirm with yes and reboot your PC. After reboot is should start.

system · October 3, 2016, 7:01pm

Hey there,

so I’ve done it… here are my logs:

TwinHeadedEagle · October 3, 2016, 10:56pm

[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png

R on your keyboard at the same time. Type powershell.exe and click OK.
[*]Copy and paste the following command inside powershell window and press Enter:

[code=auto:0]get-winevent -FilterHashTable @{logname=“Application”; id=“1001”}| ?{$_.providername –match “wininit”} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt


[*][B]Paste[/B] the contents into your next reply.

system · October 4, 2016, 3:54pm

Hello there,

thx for your help - here are the results:

TimeCreated : 03.10.2016 20:58:43
Message :

          Dateisystem auf C: wird überprüft.
          Der Typ des Dateisystems ist NTFS.
          
          Eine Datenträgerüberprüfung ist geplant.
          Die Datenträgerüberprüfung wird jetzt ausgeführt.        
          
          CHKDSK überprüft Dateien (Phase 1 von 5)...
            298240 Datensätze verarbeitet.                                 
                  
          Dateiüberprüfung beendet.
            3159 große Datensätze verarbeitet.                             
                
            0 ungültige Datensätze verarbeitet.                            
             
            0 E/A-Datensätze verarbeitet.                                  
             
            91 Analysedatensätze verarbeitet.                              
              
          CHKDSK überprüft Indizes (Phase 2 von 5)...
            370280 Indexeinträge verarbeitet.                              
                  
          Indexüberprüfung beendet.
            0 nicht indizierte Dateien überprüft.                          
             
            0 nicht indizierte Dateien wiederhergestellt.                  
             
          CHKDSK überprüft Sicherheitsbeschreibungen (Phase 3 von 5)...
            298240 SDs/SIDs verarbeitet.                                   
                  
          2218 nicht verwendete Indexeinträge aus Index $SII der Datei 0x9 
          werden aufgeräumt.
          2218 nicht verwendete Indexeinträge aus Index $SDH der Datei 0x9 
          werden aufgeräumt.
          2218 nicht verwendete Sicherheitsbeschreibungen werden aufgeräumt
          .
          Überprüfung der Sicherheitsbeschreibungen beendet.
            36021 Datendateien verarbeitet.                                
                 
          CHKDSK überprüft USN-Journal...
            36739312 USN-Bytes verarbeitet.                                
                    
          Die Überprüfung von USN-Journal ist abgeschlossen.
          CHKDSK überprüft Dateidaten (Phase 4 von 5)...
            298224 Dateien wurden verarbeitet.                             
                  
          Dateidatenüberprüfung beendet.
          CHKDSK überprüft freien Speicherplatz (Phase 5 von 5)...
            3743466 freie Cluster verarbeitet.                             
                   
          Verifizierung freien Speicherplatzes ist beendet.
          Das Dateisystem wurde überprüft. Es wurden keine Probleme festges
          tellt.
          
           122879999 KB Speicherplatz auf dem Datenträger insgesamt
           107362588 KB in 235153 Dateien
              134844 KB in 36022 Indizes
                   4 KB in fehlerhaften Sektoren
              408699 KB vom System benutzt
               65536 KB von der Protokolldatei belegt
            14973864 KB auf dem Datenträger verfügbar
          
                4096 Bytes in jeder Zuordnungseinheit
            30719999 Zuordnungseinheiten auf dem Datenträger insgesamt
             3743466 Zuordnungseinheiten auf dem Datenträger verfügbar
          
          Interne Informationen:
          00 8d 04 00 48 23 04 00 55 ab 07 00 00 00 00 00  ....H#..U.......
          e1 06 00 00 5b 00 00 00 00 00 00 00 00 00 00 00  ....[...........
          d8 61 25 00 50 01 23 00 98 1e 23 00 00 00 23 00  .a%.P.#...#...#.
          
          Die Überprüfung des Datenträgers wurde abgeschlossen.
          Bitte warten Sie bis der Computer neu gestartet wurde.

TwinHeadedEagle · October 4, 2016, 9:56pm

How is the situation now?

system · October 5, 2016, 7:05am

What should I try? Should I try to update it or run the avastclear?

TwinHeadedEagle · October 5, 2016, 7:41am

I would try avast clear utility first and then try to install latest version.

system · October 5, 2016, 8:02am

Allright I’ll give it a shot and I’ll report later!

Thx in advance - I hope it’ll work

system · October 5, 2016, 3:49pm

Hello again,

same error… no changes… (in normal mode - run as admin)

TwinHeadedEagle · October 5, 2016, 10:02pm

You need to run it from Safe Mode. Let me know if that worked.

system · October 6, 2016, 5:13pm

Sadly not…
Same Error again…

TwinHeadedEagle · October 6, 2016, 5:55pm

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition.txt option is checked.

http://i67.tinypic.com/2873ryc.png

[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

system · October 7, 2016, 11:10am

Here are my logs:

TwinHeadedEagle · October 10, 2016, 10:14am

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Update Problem: the stub cannot run installer/updater executable

Announcements