Update problem

system · April 21, 2008, 3:59pm

I installed Avast Home Edition yesterday and registered it. As soon as I had activated it I did an update without any problems. Today I got an error message when Avast tried to update. This is the log of the message

21.04.2008 17:45:36 general: Started: 21.04.2008, 17:45:36
21.04.2008 17:45:36 general: Running setup_av_pro-491 (1169)
21.04.2008 17:45:36 system: Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
21.04.2008 17:45:36 system: Memory: 40% load. Phys:900792/1505152K free, Page:2510592/3250892K free, Virt:2048628/2097024K free
21.04.2008 17:45:36 system: Computer WinName: PC_VAN_KHANDWAL
21.04.2008 17:45:36 system: Windows Net User: PC_van_Khandwal\Khandwalla
21.04.2008 17:45:36 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
21.04.2008 17:45:36 general: DldSrc set to inet
21.04.2008 17:45:36 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
21.04.2008 17:45:36 general: Old version: 491 (1169)
21.04.2008 17:45:36 system: Using temp: C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572 (75911M free)
21.04.2008 17:45:36 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
21.04.2008 17:45:36 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1169;p)
21.04.2008 17:45:37 system: Computer DnsName: PC_van_Khandwal
21.04.2008 17:45:37 system: Computer Ip Addr: 192.168.1.101
21.04.2008 17:45:37 system: Installed in: C:\Program Files\Alwil Software\Avast4 (75907M free)
21.04.2008 17:45:37 internet: SYNCER: Type: no proxy
21.04.2008 17:45:37 internet: SYNCER: Auth: no authentication
21.04.2008 17:45:37 package: Part prg_av_pro-491 is installed
21.04.2008 17:45:37 package: Part vps-8042100 is installed
21.04.2008 17:45:37 package: Part news-4b is installed
21.04.2008 17:45:37 package: Part setup_av_pro-491 is installed
21.04.2008 17:45:37 package: Part jrog-37 is installed
21.04.2008 17:45:37 general: Old version: 491 (1169)
21.04.2008 17:45:59 file: SetExistingFilesBitmap: 1054->154->154
21.04.2008 17:45:59 general: GUID: c5c18eda-220f-4b11-9621-58adb6b363c4
21.04.2008 17:46:12 general: Server definition(s) loaded for 'main': 190 (maintenance:0)
21.04.2008 17:46:12 general: SelectCurrent: selected server 'Download950 AVAST Server' from 'main'
21.04.2008 17:46:12 package: GetPackages - set proxy for inet
21.04.2008 17:46:12 internet: SYNCER: Type: no proxy
21.04.2008 17:46:12 internet: SYNCER: Auth: no authentication
21.04.2008 17:46:17 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
21.04.2008 17:46:17 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
21.04.2008 17:46:17 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
21.04.2008 17:46:17 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
21.04.2008 17:46:17 general: progress thread start
21.04.2008 17:46:17 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1169;f)
21.04.2008 17:46:17 internet: ERROR:GetInetFile, CreateFile( "C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\dld1.tmp") returned 0x00000005
21.04.2008 17:46:17 internet: ERROR:GetInetFile, CreateFile( "C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\dld1.tmp") returned 0x00000005
21.04.2008 17:46:17 general: InvalidateCurrent: invalidated server 'Download950 AVAST Server' from 'main'
21.04.2008 17:46:17 general: SelectCurrent: selected server 'Download949 AVAST Server' from 'main'
21.04.2008 17:46:17 package: GetPackages - set proxy for inet
21.04.2008 17:46:17 internet: SYNCER: Type: no proxy
21.04.2008 17:46:17 internet: SYNCER: Auth: no authentication
21.04.2008 17:46:17 internet: while trying to get file 'servers.def.vpu', error 0x00000005 has occured, try 1
21.04.2008 17:46:17 internet: tried 1 servers to get file 'servers.def.vpu', but failed (0x00000005)
21.04.2008 17:46:17 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\onefile, servers.def.vpu, error: 0x00000005
21.04.2008 17:46:17 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
21.04.2008 17:46:17 internet: ERROR:GetInetFile, CreateFile( "C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\dld1.tmp") returned 0x00000005
21.04.2008 17:46:17 internet: ERROR:GetInetFile, CreateFile( "C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\dld1.tmp") returned 0x00000005
21.04.2008 17:46:17 general: InvalidateCurrent: invalidated server 'Download949 AVAST Server' from 'main'
21.04.2008 17:46:17 general: SelectCurrent: selected server 'Download612 AVAST Server' from 'main'
21.04.2008 17:46:17 package: GetPackages - set proxy for inet
21.04.2008 17:46:17 internet: SYNCER: Type: no proxy
21.04.2008 17:46:17 internet: SYNCER: Auth: no authentication
21.04.2008 17:46:17 internet: while trying to get file 'servers.def', error 0x00000005 has occured, try 1
21.04.2008 17:46:17 internet: tried 1 servers to get file 'servers.def', but failed (0x00000005)
21.04.2008 17:46:17 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\KHANDW~1\AppData\Local\Temp\_av_proI.tm~a04572\onefile, servers.def, error: 0x00000005
21.04.2008 17:46:17 package: Tried to download servers.def but failed with error 0x00000005.
21.04.2008 17:46:17 general: Err:Toegang geweigerd

My settings of internet connection are as recommended here. I did a test of internet connection in the software and got a positive answer.

system · April 21, 2008, 9:15pm

Do you have some disk cleaning program installed that might delete contents from TEMP folder?
And can you create some folder in C:\Users\Khandwalla\AppData\Local\Temp

Lisandro · April 21, 2008, 9:44pm

Error 5 means access denied, so Forejt is asking if you have enough rights to access that folder.
Are you the administrator of the computer?
Which firewall do you use?

system · April 22, 2008, 3:55pm

Yes I’m the admin of my computer. I don’t have a firewall since I use a router.

system · April 22, 2008, 4:48pm

I emptied the temp folder and clicked !AVS update but was denied access. I then downloaded the latest vpsupd file but got an error message while trying to install it.

Lisandro · April 22, 2008, 10:49pm

I suggest an installation from the scratch:

Uninstall avast from Control Panel first.
Boot.
Download the latest version of Avast Uninstall and use it for complete uninstallation.
Boot.
Install again the latest avast! version.
Boot.
Check and post the results.

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