Update Problem

Avast Free Antivirus / Premium Security
1

I and 20 other clients in my office have started to get the little red box update error warning from the avast. I have included the log below . Any help on this would be great.

Thanks.

06.03.2009 11:14:24 general: Started: 06.03.2009, 11:14:24
06.03.2009 11:14:24 general: Running setup_av_pro-537 (1335)
06.03.2009 11:14:24 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.03.2009 11:14:24 system: Memory: 70% load. Phys:310736/1038232K free, Page:1828212/2499020K free, Virt:2069100/2097024K free
06.03.2009 11:14:24 system: Computer WinName: SYSTEMS-DELL-01
06.03.2009 11:14:24 system: Windows Net User: *********************
06.03.2009 11:14:24 general: Cmdline: /downloadpkgs /noreboot /silent /progress
06.03.2009 11:14:24 general: DldSrc set to inet
06.03.2009 11:14:24 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
06.03.2009 11:14:24 general: Old version: 510 (1296)
06.03.2009 11:14:24 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
06.03.2009 11:14:24 system: Using temp: C:\DOCUME~1*\LOCALS~1\Temp_av_proI.tm~a03432 (13293M free)
06.03.2009 11:14:24 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.03.2009 11:14:24 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
06.03.2009 11:14:24 system: Computer DnsName: systems-dell-01
06.03.2009 11:14:24 system: Computer Ip Addr: 192.168.1.10
06.03.2009 11:14:24 system: Installed in: C:\Program Files\Alwil Software\Avast4 (13293M free)
06.03.2009 11:14:24 internet: SYNCER: Type: use IE settings
06.03.2009 11:14:24 internet: SYNCER: Auth: another authentication, use WinInet
06.03.2009 11:14:24 package: Part prg_av_pro-537 is installed
06.03.2009 11:14:24 package: Part vps-9030302 is installed
06.03.2009 11:14:24 package: Part news-4d is installed
06.03.2009 11:14:24 package: Part setup_av_pro-537 is installed
06.03.2009 11:14:24 package: Part jrog-d2 is installed
06.03.2009 11:14:24 general: Old version: 510 (1296)
06.03.2009 11:14:35 file: SetExistingFilesBitmap: 1055->160->60
06.03.2009 11:14:35 general: GUID: 87b27170-1984-4ca4-bdbb-81f44d0d7290
06.03.2009 11:14:36 general: Server definition(s) loaded for ‘main’: 243 (maintenance:0)
06.03.2009 11:14:36 general: SelectCurrent: selected server ‘Download935 AVAST Server’ from ‘main’
06.03.2009 11:14:36 internet: SYNCER: Type: use IE settings
06.03.2009 11:14:36 internet: SYNCER: Auth: another authentication, use WinInet
06.03.2009 11:14:36 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
06.03.2009 11:14:36 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
06.03.2009 11:14:36 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
06.03.2009 11:14:36 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
06.03.2009 11:14:36 general: progress thread start
06.03.2009 11:14:36 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
06.03.2009 11:14:37 general: InvalidateCurrent: invalidated server ‘Download935 AVAST Server’ from ‘main’
06.03.2009 11:14:37 general: SelectCurrent: selected server ‘Download736 AVAST Server’ from ‘main’
06.03.2009 11:14:37 internet: SYNCER: Type: use IE settings
06.03.2009 11:14:37 internet: SYNCER: Auth: another authentication, use WinInet
06.03.2009 11:14:37 internet: while trying to get file ‘servers.def.vpu’, error 0x20000006 has occured, try 1
06.03.2009 11:14:37 internet: tried 1 servers to get file ‘servers.def.vpu’, but failed (0x20000006)
06.03.2009 11:14:37 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\mcroft\LOCALS~1\Temp_av_proI.tm~a03432\onefile, servers.def.vpu, error: 0x20000006
06.03.2009 11:14:37 package: Download servers.def, servers.def.vpu failed with error 0x20000006.
06.03.2009 11:14:37 internet: Used server: http://download736.avast.com/iavs4x
06.03.2009 11:14:38 general: Server definition(s) loaded for ‘main’: 243 (maintenance:0)
06.03.2009 11:14:38 general: SelectCurrent: selected server ‘Download744 AVAST Server’ from ‘main’
06.03.2009 11:14:38 internet: SYNCER: Type: use IE settings
06.03.2009 11:14:38 internet: SYNCER: Auth: another authentication, use WinInet
06.03.2009 11:14:38 general: InvalidateCurrent: invalidated server ‘Download744 AVAST Server’ from ‘main’
06.03.2009 11:14:38 general: SelectCurrent: selected server ‘Download666 AVAST Server’ from ‘main’
06.03.2009 11:14:38 internet: SYNCER: Type: use IE settings
06.03.2009 11:14:38 internet: SYNCER: Auth: another authentication, use WinInet
06.03.2009 11:14:38 internet: while trying to get file ‘prod-av_pro.vpu’, error 0x20000006 has occured, try 1
06.03.2009 11:14:38 internet: tried 1 servers to get file ‘prod-av_pro.vpu’, but failed (0x20000006)
06.03.2009 11:14:38 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1*\LOCALS~1\Temp_av_proI.tm~a03432\onefile, prod-av_pro.vpu, error: 0x20000006
06.03.2009 11:14:38 package: Tried to download prod-av_pro.vpu but failed with error 0x20000006
06.03.2009 11:14:38 package: LoadAllDefs failed 0x20000006
06.03.2009 11:14:38 package: FilterOutExistingFiles: 161 & 60 = 101
06.03.2009 11:14:38 package: FilterOutExistingFiles: 161 & 60 = 101
06.03.2009 11:14:38 general: m_bOperationDidSomething 60/161/14859238
06.03.2009 11:14:38 general: Err:Other HTTP error (-1), while trying 208.43.71.146:80//iavs4x/prod-av_pro.vpu

2

Are you using avast Home or Pro?
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

3

I have had an update problem for a week.
I currently use avast! Home edition and ZoneAlarm Security Suite.

This is my last entries of Setup.log

Do you have any suggestion ?

4

cengliong, which is your avast version? 4.8.1335?
Is avast.setup allowed to connect into ZA settings?

5

Yes, my version is 4.8.1335

I always allow avast when asked by ZA. I’ve tried to shut down ZA, but it’s the same. I still can’t get the update.

6

Delete the entries into ZA settings, boot, allow them again after boot… maybe a ZA glitch…

7

The very strange thing about the log posted by cengliong is that it appears avast successfully downloads some files but not others. It is not clear to me how ZA can be selective between vast accesses.

8

I’ve tried what you suggested, but I still can’t get my update. I’ve tried to shut down ZA and do manual update but I got nothing.

The warning says :
Other HTTP error (404), while trying
75.126.120.202:80//iavs4x/vps-9020700.vpu

But it seems strange to me, because once or twice I got my update but it’s not the latest update. Any suggestion ?

9

Right now, I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
  4. Boot.
  5. Install again the latest avast! version.
  6. Boot.
  7. Check and post the results.