Update unsucessful

Avast Free Antivirus / Premium Security
1

In the past few days I’m getting messages of “server down”.
Here’s the log:

Started: 03.04.2003, 18:53:46
Operating system: Windows2000 ver 5.0, build 2195, sp 3.0 [Service Pack 3]
Computer WinName: CGDCPQWN02
Computer DnsName: cgdcpqwn02
Computer Ip Addr: 172.16.65.39
Registered User: CGD
Registered Company: CGD
Windows Net User: SYSTEM
Default destination:C:\Program Files\Alwil Software\Avast4
Destination from admin.ini:C:\Program Files\Alwil Software\Avast4
Command line: /downloadpkgs /noreboot /silent /progress
Get registry: Software\Alwil Software\Avast\4.0\SetupVersion=183
Existing destination:C:\Program Files\Alwil Software\Avast4
Locale: English
Mode: forced update
avast! setup v183 (183), inet
Server definition(s): 4. From file: 4. Old overwritten: 0.
Current server(1): http://www.avast.com/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Server www.asw.cz (195.70.130.34:80) is down.
UpdateControls
UpdateControls
Server definition(s): 4. From file: 4. Old overwritten: 4.
Current server(1): http://www.iavs.net/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Server www.asw.cz (195.70.130.34:80) is down.
Server definition(s): 4. From file: 4. Old overwritten: 4.
Current server(1): http://www.iavs.cz/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Server www.asw.cz (195.70.130.34:80) is down.
Server definition(s): 4. From file: 4. Old overwritten: 4.
Current server(1): http://www.asw.cz/iavs4pro
ERROR:insLoadPackage returned:0x20000004
ERROR:Can’t select any server for downloading (from 4).

???

2

Still the same…?
The servers listed in the log you posted seem correct…

Does it work if you navigate your web browser to, e.g. http://www.avast.com ? (I guess it does if you’re reading this message :))

Vlk

3

Hi,

may you try this:

Settings/Update/Details/Proxy and push ‘Test’ button.

Does it work? If not, could you try other proxy settings in that dialogue?

thanks,

4

Yes, indeed. I’ve noticed that it only happens when connected throught a corporative network and when connected at home (cable) everything seems to work fine.

So it points to proxy definitions which are correct! Some unfriendly network admins might have blocked Avast servers. Unfortunately their standard av solution is McAfee. Some traffic with “.cz” servers might made them nervous ;D when they checked logs, I suppose.

The proxy definitions we have allow all kinds of internet traffic except for messengers and internet FTP transactions. It works fine and worked normaly Avast updates several days before showing the “can’t connect…” message.