Urgent: avast-license KO => errror 500

Avast Business Avast Business for Linux
1

Hi,
I have 8 servers with end-of-life licences and I can’t update the licence file because this damned avast-licence package doesn’t work anymore ! I even tried on an old avast installed version and I got similare issue.
Please fix it asap or advise.

avastlic -c STL2-XXXXXXXXXXX-XXXX -o license.avastlic -v
2025-10-09 14:55:21.167427+0200 [316848: 4d5b0] INFO alphacli: activation_code_analyze called
2025-10-09 14:55:21.928133+0200 [316848: 4d5b0] INFO alphacli: activation_code_analyze: activation code which does not need client info
2025-10-09 14:55:21.928182+0200 [316848: 4d5b0] INFO alphacli: activation_code_analyze finished with result 0
2025-10-09 14:55:21.929964+0200 [316848: 4d5b0] INFO alphacli: activation_code_to_wallet_key called
2025-10-09 14:55:22.042296+0200 [316848: 4d5b0] INFO alphacli: activation_code_to_wallet_key success
2025-10-09 14:55:22.042336+0200 [316848: 4d5b0] INFO alphacli: activation_code_to_wallet_key finished with result 0
Your wallet key: 4TCHYY-XXXXXXX-XXXXXX
2025-10-09 14:55:22.043693+0200 [316848: 4d5b0] INFO alphacli: download_ini_license start: retry 0, X-Trace-Id: 14e3e036-6614-4991-86d2-7fba7c2fca49
2025-10-09 14:55:22.747630+0200 [316848: 4d5b0] INFO alphacli: download_ini_license: http code 500
ERROR:License download: General error 50

And the licence package is up to date:
**
apt show avast-license** :
Package: avast-license
Version: 4.6.1-1~debian11
Priority: extra
Section: non-free/utils
Maintainer: Avast Software <``support@business.avast.com``>
Installed-Size: 1 526 kB
Conflicts: avast (<< 4.3.0)
Homepage: ``http://www.avast.com/linux-server-antivirus``
Download-Size: 425 kB
APT-Manual-Installed: yes
APT-Sources: ``https://repo.avcdn.net/linux-av/deb`` debian-bullseye/release amd64 Packages
Description: Avast antivirus license tool
avast-license is a standalone tool which helps with obtaining INI license file.

2

Same issue with ubuntu noble btw:

apt show avast-license

Package: avast-license
Version: 4.6.1-1~ubuntu24.04
Priority: extra
Section: non-free/utils
Maintainer: Avast Software support@business.avast.com
Installed-Size: 1 610 kB
Conflicts: avast (<< 4.3.0)
Homepage: Linux Antivirus | Avast Business
Download-Size: 455 kB
APT-Manual-Installed: yes
APT-Sources: https://repo.avcdn.net/linux-av/deb ubuntu-noble/release amd64 Packages
Description: Avast Antivirus License Tool
avast-license is a standalone tool which helps with obtaining INI license file.

avast -v
2025-10-09 15:12:46.981967+0200 [317431: 4d7f7] NOTICE main: Starting Avast 4.6.1

3

Still no solutions has been provided and issue is still open

4 
Is there anyone here ?
I opened a case number 23826883 to the AVG Business Technical support team and still no answers.

For 240€ a year/server I expect a business support response time, not this lazy forum !
5

I went back and forth with Avast’s technical support for days, but they finally fixed it.