URGENT: Manual Threat Labs escalation requested — considerategroup.com

Viruses and worms
1

I know that this is a Community forum - but I have struggled to get Avast’s attention or action by other methods so am trying a public posting.

I am requesting a manual review by Avast Threat Labs of a persistent false-positive detection affecting our corporate website:

Website: www.considerategroup [dot] com
Detection: URL
Threat type: Miscellaneous
Detection component: Web Guard
Browser: Google Chrome

We submitted a false-positive report approximately two weeks ago and received confirmation that the report had been forwarded to your threat labs. However, Avast continues to block our website.

We have independently checked the domain using VirusTotal, which returned 0 detections from 92 security vendors at the time of our last check (reconfirmed earlier today). We have also found no evidence of malware or suspicious content in our external checks.

This ongoing classification is affecting access to our legitimate corporate website and potentially preventing clients and business contacts using Avast from reaching us.

We would be grateful if an Avast team member could:

  1. Arrange a manual review of the domain by Threat Labs.

  2. Remove the URL classification if the detection is confirmed to be a false positive.

  3. Explain, if possible, the indicator responsible for the classification — for example, a specific URL, external resource, redirect, IP reputation or historical domain reputation.

  4. Confirm whether the correction will cover both considerategroup.com and www.considerategroup.com.

We can provide the original submission confirmation, current Avast warning screenshots and further technical information as required.

Please could you escalate this rather than directing us to submit the same report again?

Thank you for your assistance.

Kind regards,

Considerate Group

2

I’m not an Avast Team member but I’ll try to bring them back

2 Likes
3

That’s kind. Thank you Chris

4

Hi @user8505,

Thank you for raising this!

The reported domain was checked, and based on the findings, the detection was removed. The website is now marked as clean in the Avast database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.

If the situation persists after 1 hour, please update the Avast virus database and try again.

Thank you, @chris, for highlighting this topic.

1 Like
5

Thank you @Chris and @Zee123 - I can now access our website again! R