I would like to inform you, doctus.org is a completely legit and a legal web site, which is a part of “Children and Information Security Association” services. We give free support for any kind of AV and other security products in our web forum. And I must tell you that, Doctus is the number one PC security platform in Turkey and leads users to use best softwares. Doctus also determines the securty trends in Turkey.
Also Avast turkey distributors are our members and they give support to your users freely.
So I believe you put our url to this list without informing us, by the notification of an anonymous person.
I have to tell you that, this is not an acceptable behavior to free, open sourced and very much reliable information security platform.
We are listed as a Turkish resource in following web sites:
CastleCops
Wilderssecurity
TrendMicro
Kaspersky
Merjins’ Hijackthis web site
Comodo
Antivir
And many more.
We are not selling NO product in doctus.org
I would like you to announce a Turkish paper that you made a big mistake. And inform your users.
Or I will have to remove giving support and ban my editors to make reviews about Avast, which they do regularly.
Regards
Tansu Günay
At this point, due to our native Turkish speaker being on holiday, I am unable to review the matter internally, however, in light of your comment, I have instructed our web team to remove the posting from the fraudulent sales page.
Upon our translators return from holiday, I will ask for a more full explanation of the issue.
Your listing will be removed at the next scheduled web update, which should push the update out to our servers later this afternoon.
I would like to extend our apologies for any error that may have been caused and will fully review the matter in due course.
Justin said:
“due to our native Turkish speaker being on holiday”
That makes sense, because Turkey is in holiday these days about a religious day.
So there is a native Turkish speaker in Avast, right?
Option 1
They did not ask him/her to check my web site, and just put it that list without knowing inside.
Option 2
The native turkish speaker checked my site and see (which is absolutely impossible) there is a fraud sale. Since this option is impossible, there is an abuse here, maybe this native speaker doesnt like doctus.org, or maybe he/she is trying to make another security site in Turkish… I dont know…
I need an explanation why my site is listed there, what is the content or evidence to put doctus.org in that list?
Regards
Justin said that he’d like to check the site more in detail before removing it from the list for good - which is quite understandable I think.
How it got there - is completely unrelated (yes, I’d say option 1 is correct). It’s possible, for example, that somebody posted a link to a pirated version (or to another of the fraudulent sites) on the forum and it was reported by the users… don’t know.
As Igor points out, I have made no further allegations or decisions, I have merely stated I cannot make any further concrete decision until our native Turkish speaker returns from holiday in two weeks.
Because we are nice people, I have immediately removed the link you specified.
I can’t make any call either way, because I don’t speak Turkish.
I also didn’t add the link to the fraudulent sales page, and I need to speak to our team to discover who did and investigate how the link ended up on our systems and why.
I hope this meets your needs at this time.
I would like to point out that I am not intending to have a public debate on the matter, which I don’t think helps, but I can assure you that I will investigate the matter fully on our Turkish speaker’s return to the office.
In the event that there has been an error, I will happily publicly apologize via these forums. If not, I will contact you off-forum and let you know what I find.
Hi Justin,
Thanks for your kind attention on the issue.
We (doctus.org) are the first organization in Turkey about security softwares and information security. So we are on the same side, at least we supposed to be…
Since I am quite sure of every byte of my almost 1 GB database, I really like to know what the person or department who put those links in that page, see as a fraudulent action.
Does anyone know anything here?
Who puts these links?
Why put these links?
When will they be removed?
this is getting funny, if you know how to check a web site index you can clearly see that doctus.org has a larger “avast” index than this avast support forum.
site:doctus.org avast vs site:forum.avast.com avast
I dowt know how long you have been listing us as thieves, you also refuse to remove us from there.
I am sorry but have to digg this thread to make this work…
Did you read the answers? You were told when the the web page will be updated (and it already was, as scheduled).
As for the rest, Justin said that he’ll investigate the matter later (and probably not publically); asking again and again will not make it any faster.
I am sorry,
I am not so comfortable being listed as fraud.
It’s been 3 days from my first e-mail and 18 hours from this thread.
I still dont know why it s been listed at the first place, I dont know when it will end.
What is that? You marked anyone you want (remember I am so sure there is no such a content in my db and never has been), and refuse to answer, then when I bring it to public forums, for some reason (I dont have to care, but I am caring for 18 hours) my site is still listed as fraud…
We are talking about doctus.org, which has 25 000 members and over 45 000 avast only google index.
Avast people have exact 5 minutes to remove my site off that page, then I will digg this event and force my members to digg it…
Regards
I still wonder what made doctus to get in that list. whenever you find out, I am looking forward to know it too.
I will check this thread time to time, please inform me who and why he exactly list us as a fraud site…
Hi again,
I may have the information I need via PM or e-mail. It doesnt have to be public.
But I must learn who putDoctus.org on fraudulent list and what is the exact cause he/she found to put Doctus.org on the list.
These two information is very important for us to see if it was a mistake or an abuse. If there is someone native Turkish speaker, there is no way he/she might have mistaken about Doctus. It is like blaming CastleCops for fraud.
Otherwise I will have to find out and discuss your system about determination of fraud sites in some other platforms.
would it not be better to stop the silly threats in this forum and work privately with the Alwil team?
If you cannot do better than the threats in this forum then I would suggest you to follow the advice of a much earlier British politician to “publish and be damned!”.
First let me make it clear I’m an avast user and that is my only connection with Alwil software so I don’t speak for them.
I have to agree with Alan, as bad as having your site listed as a possible fraudulent is (as far as I’m aware it has been removed) and an investigation is pending, but that as has been mentioned will be done outside of a public forum.
So threats to discuss on another platform are really no better than the slight you felt from your site being listed, is that really the path you want to go down. I would have thought not, so as has been said it would be better to work with Alwil.
To date Alwil have responded promptly to your post in the forums, taken the site of the list pending investigation and given a time frame for this, but they clearly state they won’t discus this in the public forum.
A fraudulent file was reported to us by a user on the doctus.org website.
I am informed that the website was added to the fraudulent sales website as a precautionary measure. I have been unable to ascertain what checking procedures were done at this time.
Further checking of the reported file shows that it is no longer present.
I ran a deep URL check against doctus.org using Xenu, including external links in the check.
I have since found nothing untoward.
doctus.org has been removed from the fraudulent sales site listing page.
We apologize for any error on our part, and for an insufficiently strong checking process.
I have tightened up our procedures for the checking of such URLs in the future, including adding a three stage checking process by different individuals to make sure of our facts (including logging of those facts centrally), so we can have more certainty.
It is my belief that, due to the huge proliferation of such sites, our cautious approach was the right thing to do, even if the downside to this is the odd “false positive”, however, I believe our new procedures of checks and balances allow us to have more certainty for added sites in the future.
