Very slow after update to Office 2003

Avast Free Antivirus / Premium Security
1

Anybody,
After the update of MS Office XP to 2003 I have a very annoying problem. When Outlook preview pane is open or the quick view is active and I receive a new mail the little serene light and the clock in the desktop taskbar pops up and takes about 3 minutes to scan a new simple email. My PC stalls and only reacts after the scan has been finished.

What can I do?

Thanks. Putjes

2

You mean that happens when you receive an infected e-mail?
What are your settings of the resident providers? Do you have the option “Show detailed info on performed action” turned on?
What operating system do you have, btw?

3

Oké

Windows XP sp1a En, Office 2003 on a P4 2.8 and 1Gb dual mem.

No, any new mail that is viewed in the preview pane. When the mail already was opened (scanned) there is no delay. Only in the preview and the auto example mode. And only with new mails.

The reinstall didn’t help.

About the option, I don’t know right now, can’t check that now.

4

BTW,
It happens also when outbound mail is checked… ???

5

Does it help if you just pause the Outlook/Exchange provider in avast?

Thanks
Vlk

6

Yep,

Then it works fine. :-\

he weird thing is that it only appears when I activate the preview pane and the auto exampl (You know) the few lines of the mail context.

Does the mailscan scan the mail when I open a unread mail or only when it comes in?

7

The option is turned off, what to do now

8

Please check the Windows event log (Control Panel → Administrative Tools → Event Viewer). Are there any “red” entries in the Antivirus category?

Thanks
Vlk

9

Yes, this one a view times

10

Yuck! This is BAD!

But at least it’s now clear why it doesn’t work.
Will you be sticking around during the weekend? This will require some work from our side… I’ll keep you informed.

Thanks
Vlk

11

K

12

OK… I have a question.
Are all of the event log messages exactly the same?
I mean, it’s likely they’ll all have the same code - but is the text always the same?

I.e. is it always

DriverScanListenThread: avworkInitialize failed

??

This error is bad - but it turns out it shouldn’t actually be fatal…

Thanks
Vlk

13

Vlk, I have Office 2003 but I do not have any event like this one reported here. My system is updating Office 2003 and avast! with easy…

Can I help or not?

14

The problem seems to be unrelated to Office 2K3. The scanner is not being initialized properly on putjes’ machine, resulting in timeouts during scans…

Anyway thanks for your offer to help, Technical.

Vlk

15

Yes, every time the same message in the event log.

btw, to me it seems like there is a relation between this problem and Outlook 2k3 because it occurred when I installed the new version.

Something else, My version of Outlook is in Dutch, maybe this can help. But I think the engine for outlook is the same for any language.

Can I maybe install a diferent Avast version? ???

16

Hey Vlk,

After a reinstall, a boot scan including a virus removal, a setup of the Outlook XP version and a repair of the outlook 2003, a removal of the Xp version and again a repair of the Office 2003 it works fine again. :smiley: ??? :smiley: ??? :smiley:

At least it looks like it works fine again. Don’t know offcourse what happend. When it works good and it removed the first incomming virus succesfully, which will come in no time, I’m a happy person. ;D

Thanks for the replies.

Cu, Putjes.

17

Hmm, that’s typical – I’m left without knowing anything… :-\

Anyway thanks a bunch for sharing - I got some tips on what may’ve caused the problem actually – and I’ll try to add some more logging to the upcoming update so that if the problem reappers, we’ll know more…

Thanks again,
Vlk

18

Bad news,

Still got the problem, after reboot it’s stalling again…

Help me please… :cry:

19

Hey, … I’m sorry to hear that. :-\

In this case, I’d like to ask you something. Please install the pre-release of the next program update. It contains some changes and I’d like to know if they solve your problem (there is a fair chance they will).

To install it, please follow the instructions given by Igor here: http://forum.avast.com/index.php?board=2;action=display;threadid=3358 (the very first post - you can ignore everything after instruction #2 – i.e. only do what’s said in instruction #1 and #2).

Thanks
Vlk

20

Hi,

It’s a bad link, do you have an other link to the software?

Btw, m I a beta tester now? G

cu.